Administrative Assistant
Resume:
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Amy Swango-Hicks
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Amy M. Swango-Hicks
**** **** **. **. *** North
Greensburg, IN 47240
aboqt4@r.postjobfree.com
Objective
To obtain a position that will utilize my broad-based technical experience, strong
interpersonal skills, and keen ability to multitask a variety of challenges and
responsibilities
SUMMARY OF QUALIFICATIONS
IT/Administrative Assistant/Customer Service skilled
Outstanding communication skills and ability to interpret and solve customer's request or
problems
Possess computer skills to create and maintain databases, proper documents control, and
script writing to create custom reports
Provided guideline to the junior staff and coordinated with different departments to
enhance the quality of the business
Utilized interview and survey methods to analyze the customer's performance
Created interactive Real-Time ecommerce websites to automate customer s order along with
payables and purchase orders
Develop new strategies to attract customers towards company's products.
Experience with automotive, medical, and plastics manufacturing
TECHNICAL SKILLS/ COMPUTER PROFICIENCIES
Software: Certified in Microsoft Desktop products, Adobe, IQMS, QuickBooks 2008
Set up: complex EDI from start to finish with Manufacturing plants and Wal-Mart, Staples,
ToyRUs, Target
Experience: AutoCAD, Solidview, Solid Works, 3-D & 4-D software, conversions, and FTP
upload/download
Operating Systems: Server 2008, Exchange Server, OS/400, VSE/ESA, Windows NT/98/2000
/XP/Vista
Security: Firewalls, PIX, and Checkpoint Firewalls, Administered International Frame
RelaysEMPLOYMENT HISTORY
Amy Hicks Consulting, Greensburg, IN
Consultant2008-Present
Created database for monitoring including tracking and improving call handle time,
productivity, adherence and quality - 2500 customers database
Scripting through Crystal Reports for inbound customer service for national customer
base.
Prepare and administer monthly performance reviews
Configured tracking of regulating policies, procedures, directories, and training
materials for government database
Troubleshoot and resolve complex billing, technical issues and customer complaints
Set up Remote Help Desk to provide customer support for software, printing, and network
issue
Assist in project ideas from start to completion; evaluate and devise innovative
operating procedures and processes contributing to an increase effective use of systems
throughout organizations
Identify and implement technologies and methods using existing technology to help users
work more efficiently
Facilitate and participate in conference calls, webinars, video conferencing
Maintain inventory, licensing, and upgrades of all software and hardware systems
Hicks Associates, LLC, Martinsville, IN
Technician/Owner20022008
Communicated with customers daily via newsletters, blogs, twitter, live chat
Conveyed information clearly and accurately
Assisted customers with inquiries and provided all pertinent information
Build rapport and trust quickly with clients and colleagues
Researched accounts, answered questions, and worked with new customers
Design cutting edge Web Pages integrating text, video, imagery and audio on contract
basis for clients
Provide 24/7 helpdesk assistance via phone, on-site, and/or remotely
Developed business, personal, and non-profit web pages
Facilitate online, one-hour training seminars QuickBooks, Databases, Office Microsoft
Office applications
MAG, Inc., Martinsville, IN
Administrative Assistant/Technology Coordinator1997 - 2005
Created interactive ecommerce websites to automate A/R, A/P, Inventory, Pos
Configured ERP for customers to login through website via Real Time
Assist needs of CEO, President, Plant Managers including international travel
Responsible for monitoring, operating, and maintaining 7 servers: MS Exchange, Oracle9i,
Terminal Services
Provided technical support for 150+ users with training, application and/or system issues
Configured International Frame Relay, Voice over IP, wireless, and LAN/WAN networks
Automated and rolled out scripts for hardware and software maintenance
Facilitate AutoCAD, Solidview,, 3-D & 4-D software, conversions, and FTP upload/download
sites
Implementation of EDI (Electronic Data Transfer) with honorable customers: Staples,
WalMart, ToyRUs
Provided technical support for the production division of 2 manufacturing facilities-
(Indiana/Texas)
Acquire bids, scheduled and supervised 9 subcontractors
FORM/TEC Plastics, Inc., Martinsville, IN
Customer Service/Marketing Director1995- 1997
Supported voice and data systems, including desktop support for remote sales
Administrate technology lifecycle from initial system planning, acquisition through
installation, training and operation
Instrumental in documenting and implementing new projects requested by management
Provided marketing material and created active ecommerce websites
EDUCATION
New Horizons Computer Learning Center, Indianapolis, IN
Microsoft
1998 - 2009
Ivy Tech College, Bloomington, IN
Major: Accounting
1987 - 1990
Columbus Business College, Columbus, IN
Business Management
19861987
North Decatur High School, Greensburg, IN
College Prep
1985
AWARDS AND HONORS
World Wide Web Bronze Award
Seal Of Patriotism Award
Thumbs-up site Award
ADSoft Web Award
Design Excellence
Web Design Hard Work Award
Blue Knight Patriotic Website Award
Creativity Award of Excellence
The Patriotic and Liberty Award
Patriotic Eagle AwardAFFILIATIONS
Microsoft Certified Partner
Microsoft Competency Partner
Dell Computer Partner/Reseller
Symantec Partner
HP Partner Program
ATT/Cingular Reseller
COMMUNITY INVOLVEMENT
Friendly Hearts Homemaker s Club
President, 4yrs
1996 to 2008
Morgan County 4H Fair Board
Photography Superintendent
2002 to 2008
Morgan County Veterans Memorial
President, 2yrs., Secretary, 3yrs.
2001 to present
Clarksburg Christian Church
Member
1970 to 1986, 2008- present
Artesian Well Wisher Walk & Rally
Founder/President
2002 to 2008
Copyright c 2001-2009 / All rights reserved.
Last Update 08/03/2012
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