Customer Service Representative

Danielle Topalis

Email: aboqsn@r.postjobfree.com

Address:

City: Sebastian

State: FL

Zip: 32958

Country: USA

Phone: 772-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic Customer Service Representative with strong time management skills who thrives in a fast-paced, dynamic environment. Skilled and resourceful who consistently meets and exceeds productivity goals and committed to addressing customer concerns with speed, accuracy and professionalism. For the past 18 months I have been providing child care for my granddaughter while my daughter attended school full-time and am now ready to re-enter the work force full time.

Educational Background:

High School Dipolma from Midwood/Maxwsell High Schools, Brooklyn NY 1/2001 to 1/1974 (Academic/College Prep)

High School Dipolma from Brooklyn College, Brooklyn NY 1/2001 to 10/2012

Job History / Details:

Summary

Energetic Customer Service Representative with strong time management skills who thrives in a fast-paced, dynamic environment. Skilled and resourceful who consistently meets and exceeds productivity goals and committed to addressing customer concerns with speed, accuracy and professionalism.

For the past 18 months i have been providing child care for my granddaughter while my daughter attended school full-time

Highlights

High customer service standards

Skilled in call center operations

Adheres to customer service procedures

Troubleshooting skills

Persuasive speaker

Customer interface expertise

Multi-line phone operation proficiency

Conflict resolution proficiency

Committed to maintaining data integrity

Strong problem solving ability

Completed telephone training seminar

Accomplishments

Proven ability to be flexible and to take on new challenges. Strong oral and written communication skills. Able to follow directions and to make informed decisions when necessary. Also have excellent personal skills and able to interact comfortably with all kinds of co-workers and personalities. My experience in the veterinary field has given me excellent knowledge of medical and hospital procedures with a working knowledge of billing and insurance procedures.

Work Experience

October 2010 to February 2011

Hale/Southern Fullfillment Services, Inc. Vero Beach, Fl.

Customer Care Representative

Effectively managed a high-volume of inbound and outbound customer calls.

Addressed and resolved customer product complaints empathetically and professionally.

Provided accurate and appropriate information in response to customer inquiries.

Accurately documented, researched and resolved customer service issues.

Maintained up-to-date records at all times.

Resolved service, pricing and technical problems for customers by asking clear and specific questions.

April 2007 to July 2009

Medical Data Systems Vero Beach, Fl.

Senior Collector

Addressed and resolved customer product complaints empathetically and professionally.

Provided accurate and appropriate information in response to customer inquiries.

Gathered and verified all required customer information for tracking purposes.

Demonstrated mastery of customer service call script within specified timeframes.

Defused volatile customer situations calmly and courteously.

Accurately documented, researched and resolved customer service issues.

Addressed customer service inquiries in a timely and accurate fashion.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Referred unresolved customer grievances to designated departments for further investigation.

Managed high call volume with tact and professionalism.

October 2006 to March 2007

Animal Emergency and Referral Center Ft. Pierce, Fl.

Referral Communications Co-ordinator

Operated diagnostic equipment such as radiographic and ultrasound equipment and interpreted the resulting images.Administered medication, immunizations, and blood plasma to animals.Assisted veterinarians in examining animals.Cleaned kennels, animal holding areas, examination and operating rooms, and animal loading/unloading facilities.Monitored animals' recovering from surgery and notified veterinarians of any changes.Performed routine laboratory and diagnostic tests.Prepared surgical equipment and passed instruments and materials to veterinarians during surgical procedures.Provided emergency first aid to animals as needed.Restrained animals during veterinary procedures.Sterilized instruments and equipment for necessary procedures.Examined animals to detect and determine the nature of diseases or injuries.Performed euthanization for injured or sick animals following consultation with owners or per veterinary standards.

July 2005 to June 2006

Highlands Animal Hospital Sebastian, Fl.

Kennel Manager

Relieved boredom and stress of living in a shelter environment by walking, playing and tending to dogs. Recorded activity and noted any unusually

behavior or medical issues. Administered anesthetics during surgery and monitored effects.Administered medication, immunizations, and blood plasma to animals. Cleaned kennels, animal holding areas, examination and operating rooms, and animal loading/unloading facilities.Monitored animals' recovering from surgery and notified veterinarians of any changes.Prepared surgical equipment and passed instruments and materials to veterinarians during surgical procedures.Restrained animals during veterinary procedures.Sterilized instruments and equipment for necessary procedures.Performed euthanization for injured or sick animals following consultation with owners or per veterinary standards.Groomed dogs and cats by utlizing tools including blades, brushes, combs, shedding aids, de-matting tools, sheers, nail clippers.Achieved detailed grooming including eye care, cleaning wrinkles and dental care and applying bows and bandanas.Operated diagnostic equipment such as radiographic and ultrasound equipment and interpreted the resulting images.

Education

1974 Midwood/Maxwsell High Schools Brooklyn, N.Y.

GED Academic/College Prep

Took college prep courses but was unable to complete regular attendance due to a death in the family. Completed GED course at Maxwell High School in Brooklyn, New York and proceeded to attend Brooklyn College for 2 years majoring in computer science with a minor in pre-med geared towards veterinary science.

Brooklyn College Brooklyn, N.Y.

Computer Science

Studied main-frame computer operations with a minor in veterinary pre-med.

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