project management

Location:

Madison, AL

Posted:

October 05, 2012

Contact this candidate

Resume:

Louise Williams

*** ** *** ****

Madison, AL ****8

Phone: 256-***-****

Cellular: 703-***-**** E-mail: *********@*****.***

PROFILE: Management professional with extensive experience in project management and technical writing in aerospace and telecommunications environments. Experience includes: interpersonal, oral and written communication skills to recognize process changes, technical writing, educating staff, and comparing actual results to organizational goal. Proven ability to lead, develop written materials, implement and facilitate effective processes to exceed the identified instruction requirements.

AREAS OF EXPERTISE

• Technical Writing • Team Building

• Instructing and Training • Marketing Communications

• Project Management • Strategic Planning

• Contract Documentation • Procedure Implementation

• Operational Supervision • Process Analysis

PROVEN ACCOMPLISHMENTS

Streamlined processes for the Pressure Systems Marshall Work Instruction (MWI) as per NASA Policy Directives and Requirements. Result: Updated MWI received approval for publication.

Led the successful implementation of PRISM, proprietary software for a government agency. Managed the data conversion process to integrate with existing software programs. Demonstrated and trained support personnel on the functionality of the new software. Result: Realized a 20% savings of the allocated budget.

Oversaw functional and technical activities of the implementation process. Provided insight by attending weekly project meetings, governance board meetings, and other company meetings. Result: Software functionality needs, backend and front-end were met prior to re-hosting of the system.

Facilitated weekly meetings with agency stakeholders, company team members and other associates. Created test plans, test scripts, and a method for tracking all changes. Result: A 10% increase in production was realized.

Championed the development of a training manual used for a government agency. Supported the established training baseline documents, training sessions, train-the-trainer, client presentations and user acceptance training. Result: Executed and supported test cases, quality assurance of the documentation, test procedures and results.

Conducted training for state and local agencies. Wrote technical manuals, program brochures and weekly status reports. Determined site suitability for all training sessions. Result: Secured the best possible sites at a reasonable cost to hold training sessions.

EDUCATION

Bachelors Degree / Business Administration, Management - Regis University, Denver, CO

magna cum laude

Louise Williams

221 De Jan Road

Madison, AL 35758

Phone: 256-***-****

Cellular: 703-***-**** Email: *********@*****.***

POSITIONING STATEMENT: To obtain a position that utilizes my knowledge, skills and experiences in managing projects, team leadership, technical writing and material development, and executive presentation to further productivity and objectives for an aerospace or defense environment.

PROFESSIONAL HISTORY

Bastion Technologies, Inc. Huntsville, AL 2008 - Present

Technical WriterStreamline an existing inspection & certification process for the Pressure Systems Marshall Work Instruction(MWI) based on NASA Policy Directives and NASA Policy RequirementsUpdate the MWI document for the Pressure Vessels & Systems (PVS) groupEdit the MWI 8823.N baseline documentPlan, coordinate and complete assigned editing and writing tasks for the Constellation Project (Ares I-X,

Ares I) with minimal guidance/supervisionEnsure adherence to publication standards and specifications for technical documentationResearch and organize technical information for editing/writing projectsCoordinate documentation efforts for technical services and drafting as requiredSupport process improvement, quality initiatives, and participate in process development and documentationKnowledge of NASA and applicable contract standards and guidelinesPerform writing, editing, and proofreading to ensure proper use of punctuation, voice, and grammarProvide consistent presentation of material in style and format and verify ISO standards are met

Compusearch Software Systems, Inc. Dulles, VA 2004 -2007

Project Manager

• Provided appropriate expertise during integration, configuration, testing, training phases of the project

• Led successful implementation of PRISM, proprietary procurement software

• Participated in weekly project meetings, Governance Board meetings, Ad Hoc, and Compusearch meetings to discuss milestones and accomplishments

• Communicated cross functional team assignments and objectives Maintained a working relationship with government stakeholders, IBM counterparts, and other civil servant personnel.

Consultant, Software Application

• Conducted meetings with FAA stakeholders and other team members Held weekly meetings with the CSS team. Trained CSS team on government standard operating procedures

• Provided onsite functional support that included testing, creating test plans and test scripts for the COTS software and customizations Supported implementation, business process re-engineering, application support and troubleshooting

• Facilitated one-on-one and group training, software demonstrations and other presentations as necessary including configuring PRISM software (front-end) and testing.

Perot Systems Government Services Fairfax, VA 2001 - 2004

Senior Training Specialist

• Championed the development of a draft training manual used for the DOJ (EIOR) employees. Trained the client on a new proprietary software application, (C.A.S.E.).

• Wrote and edited initial training material for classroom exercises and supported training of the baseline documents, training sessions, train-the-trainer, client presentations and user acceptance training

• Executed test cases, providing test results to team leads for the software development life cycle.Supported quality assurance of training documentation, testing procedures and results. Developed methods and procedures, detailed business plans and proposals for the training.Wrote technical manuals, reports, and program brochures.

Winstar Telecommunications Falls Church, VA 1999 - 2001

Numbering Analyst /Documentation

SpecialistResearched tariff library to obtain RBOC, CLEC or Independent Company tariffs and mimicked their filings to draft calling plans (CP) and dial plans for new switches. Wrote methods and procedures for the calling plan and dialing plan process. Coordinated with marketing and translation engineers to load CP’s into the Winstar switch. Scheduled and input telephonic and physical site survey data for various government agencies.

Louise Williams

221 De Jan Road

Madison, AL 35758

Cellular: 703-***-****

Phone: 256-***-**** E-mail: *********@*****.***

Telecommunications Network Arlington, VA 1997 - 1999

Director

• Oversaw management of operations for (order placement, billing, member retention, usage, quality service)Streamlined vendor order processing, assured timely service implementation, and organized proactive member contacts.Supervised the mass migration of a 4,500 membership base for telecommunication services.Led the team in achieving successful completion of a mass migration of long distance accounts.

U S WEST Communications Denver, CO 1977 – 1997

Held various positions throughout my tenure with increasing responsibility to include: Project Manager, Technical Assistant, Marketing Manager, Events Management, Finance and Corporate Accounting Assistant

EDUCATION

Bachelors Degree / Business Administration - Regis University

TECHNICAL SKILLS AND ABILITIES

Hardware: IBM PC and compatibles

Software: Microsoft Office Suite 2000, XP, Microsoft Project, Aldus PageMaker, Corel WordPerfect, and Lotus Notes

Operating Systems: Windows 95/98/00/NT

Other Skills and Abilities: software testing, training and delivery, writing engineering test plans and test cases, research, problem solving, planning, budgeting and tracking, excellent written and oral communication skills, event management.

SECURITY CLEARANCES

Secret

Position of Public Trust 5C

AFFILIATIONS AND AWARDS

The Marshall Association, 2010

Outstanding Performance Award, Bastion Technologies, 2010

Contract Management Module Project Implementation, NASA, 2007

Network & Technology Services - People Are Key, U S WEST, 1994

Kappa Gamma Pi, National Graduate Honor Society, 1993 - Present

Federal Services - President’s Club, U S WEST, 1992

PROFESSIONAL REFERENCES

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