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Customer Service Manager

Location:
Toronto, ON, Canada
Posted:
October 05, 2012

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Resume:

Ammara Ferwa

** *********** ****. ***********, ** (647) 772 – 4930 aboqoi@r.postjobfree.com

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OBJECTIVE

To obtain a part-time position as a Clinical Trial Assistant

SUMMARY OF QUALIFICATIONS

Extensive experience with Microsoft Excel and specialist database softwareResourceful team-player with great interpersonal skills and an ability to build rapport with diverse groupAble to multitask and work on multiple projects simultaneouslyEntering data accurately for upload to computerized database and spreadsheet softwareDetailed knowledge of SOP, GCP and ICH guidelines Thorough understanding of, CTA, IND, Phase I,II,III, NDA and phase IV processKnowledge of FDA, HC, REB and IRB guidelines for application process of investigational drugsStrong knowledge of Informed Consent processesProven ability to organize work and achieve deadlines Proven ability to work independently and with a team

COMPUTER SKILLS

Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Internet, PDF, Windows OSExperience in using Mascot, SEQUEST, X! Tandem and Proteome Discoverer

EDUCATION

Sept 2010 – August 2011 Oxford College, Toronto ON

Clinical Research Associate Program

Sept 2005 – Jun 2010 Ryerson University, Toronto ON Bachelors of Science in Biology

PERSONAL CHARACTERISTICS

Self-motivated, reliable, detailed oriented and resourcefulProven record as a punctual and hardworking individualStrong sense of confidentiality and responsibility for clients, developed through experience and education in the healthcare fieldStrong leadership and time management skills, implemented in completing group projects and assignmentsAbility to work quickly and accuratelyAbility to develop and maintain positive relationship with colleagues

Ammara Ferwa

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WORK EXPERIENCE

Aug 2011 – Present Ryerson University, Toronto ON

Research Assistant

Experience in operating advanced laboratory instruments such as HPLC and UV SpectrophotometerRecorded results using computerized work documents Ensured documents met required quality standardsLocated and corrected data entry errorsEnsured report tables and listings accurately reflected database contents

Aug 2008 – Present Staples Business Depot, Toronto ON Customer Service Representative

Responsible for providing service to customers; resolving customer complaints; assisting in training of new employees, and managing credit card and cash transactions in a busy environment

Nov 2009 – Sept 2010 Princess Margaret Hospital (PMH), Toronto ON

Healing Beyond Body Volunteer

Informed patients in radiation department of the resources available to them at PMH

ACCOMPLISHMENTS

February 2011 Oxford College, Toronto ON

2nd Edition Tri-Council Policy Statement Certificate

May 2010 Princess Margaret Hospital, Toronto ON

Certification in Accessibility for Ontarians with Disabilities Act e-learning Module for Hospitals and Health Care Organizations

June 2009 Department of Chemistry and Biology, Ryerson University, Toronto ON

Thesis research project summarizing mass spectrometry data from the Fc receptor complex of cultured macrophages as well as using protein-interaction databases to guide the exploration of the raw mass spectrometry data

REFERENCES

General Manager

Staples

1980 Eglinton Ave E

Tel. 416-***-****

Supervisor

Ryerson University,

Chemistry and Biology Dept., KHE322B

350 Victoria Street, Toronto, Ontario, Canada M5B 2K3

Tel. 647-***-****

Tel. 416-***-**** ex. 4976

Manager

Staples

945 Eglinton Ave E

Tel. 416-***-****



Contact this candidate