project delivery

**** *********** **.

Burlington, ON, CA

Phone 416-***-****

E-mail aboqni@r.postjobfree.com

SULAIMAN (Sul) WARD

A dedicated IT professional with over 10 years of experience focussing on software QA/QC project delivery. Played key roles in client requirements analysis, software testing planning and implementation (manual & automated) and project & people management. Proven ability to adapt to change, excel in new environments and learning new technologies. An articulate, passionate, highly competitive and supportive team member.

Summary of qualifications Strong project management skills, process implementation, planning & co-ordination, and resource management.Demonstrated excellent people management skills, acquiring and fostering talent - led various size teams (up to 30) both on and offshore. Total Quality Management, covering QA and QC support for manual and automated software testing of web based, client-server, and mobile applications.SDLC, test methodologies, concepts, standards, tools and technical procedures.Extensive experience in functional, regression, sanity, stress, and performance testing.Test strategy, planning, design, estimation, execution, dependencies, and risk assessment.Master test plans, test conditions, traceability matrix, test cases, test data, test analysis, entry/ exit criteria, and reporting.Defect management, test automation, QA labs, environment management, application maintenance and production support.Tools: QTP, HP Quality Center, Load Runner, Bugzilla, and JIRA.

Professional experience

Feb. 2012 - Current CIBC Toronto, ON

Senior QA ManagerOverall Program Manager for COINS Print ProjectManage, mentor and lead the efforts of the Test Coordinators, Test Analysts and Testers for the respective test stage; allocated necessary resources to each project/phase. Participate in requirements and design walk-through; contributed to Testing Suitability Analysis. Contribute to the Test Strategy and Testing Risk Assessment. Create the Testing Project Schedule encompassing all test stages: System Integration Test (SIT), User Acceptance Test (UAT), or Production Acceptance Test (PAT). Create the Test Plan for the respective test stage (SIT, UAT, or PAT) and contributed to the Test Plans for other test stages as applicable. Responsible for the creation of Test Cases, Test Data Worksheet, and the Traceability Matrix for the respective test stages. Manage the communications and coordination of 3rd party teamsSchedule and run the Go / No Go meetings for respective test stages. Identify, assess, communicate, and mitigate risks to testing projects. Ensure issues were accurately and comprehensively tracked, reported, and resolved. Sign-off on both phase and project exit. Contribute to process advancement through CETM Quality Checkpoints.Horizon, SMART Application, QA Tools: MS-Office (Word, Excel, PowerPoint), HP Quality Center, SharePoint, Putty (Unix Terminal for connecting to DB and TP servers), WinSCP(GUI for connecting to DB and TP servers), DBVisualizer(Connecting to Database), Outlook, Office Communicator, VSS(Visual Source Safe: Repository for requirements).Dev.Tools: Java, Perl, Shell Scripting, SQL language, Excel Programming, Weblogic, SSIS-SQL Server Integration Services, IIS -Internet Information Server, Net Framework 2.0, VB.Net, SQL Server 2000, SSRS 2008-SQL Server Reporting Services

Feb. 2010 – Dec. 2011 Flextronics Inc./Imerjdesign Burlington, ON

Software QA ManagerSetup the software quality assurance department - built the team, established the organizational unit, implemented the platform of processes, tools, infrastructure, and methodologiesLed a team of 30 Engineers (onsite/offshore); resource and task allocation of team members based on requirements. Developed the team’s capability, hired new resources and reviewed & managed team’s performance.Assured quality and clarity of business and functional requirements through liaison with business and development teams.Accountable for meeting the timelines on testing all types of releases: met or exceeded project deadlines in 90% of all projectsEstablished the methodology and the enabling environment for the optimal performance of the unit.Effectively managed the various environments from all aspects, performance, code compliance, architecture, integration and documentation. Administered the test management tool (HP QC), helping the team to create/modify test scripts and define the test conditions. Worked very closely with the various development teams to track the defects and reach defect resolutions in timely manner. Defined the defect life cycle for the current SDLC used in the organization.Participated in UAT and communicated the issues found during UAT with the concerned SPOC.Frequently conducted the defect review meetings with the various stakeholders.Supported the internal audit initiatives targeting excellence in the QA and UAT areas. Acted as prime stakeholder in implementing the Change Management process.

Network: Cisco routers, switches and content switches.Virtualisation: VMwareSoftware: J2EE, JAVA Operating systems: Android 2.1 and 2.3, Windows 2003, XP, Linux,

Dec. 2007 – Jan. 2010 SITA Burlington, ON

QA ManagerDeveloped testing strategy to support all software projects including various configurations: kiosks, web, and mobile clients.Produced a detailed plan for the testing phases of the projects including resource requirements and estimates.Designed entry and exit criteria for all test phases (Zero defects at UAT).Used the process to analyze and identify root causes of failures in ADS (Airport Desktop Services) projects, products and servicesWorked with stakeholders to define and agree action plans on identified gapsFollowed up and ensure implementation of the plans to fix recurrent issuesWithin the context of the offshore program contract participates in setting the quality bar for SITA and third party vendorsManaged a team of 14 members (4 Onshore and 10 Offshore)Analyzed reports and establishes any required corrective actionsDefined reporting requirements and produce agreed Program level testing reportsCoordination to ensure that the necessary test environments are established including the supporting data Establishing metrics for partner performance and manages performance through weekly/monthly metrics reviewsCoordination and project management of all testing activities with all parties and any other third parties.

Network: Cisco routers, switches and content switches.Virtualisation: VMwareSoftware: J2EE, JAVA, Servlets, Ajax, Java Beans, Servers: Oracle Weblogic server, JBOSSDatabase: MySQL 5.0 (SQLYOG 5.0)Airline Host: SDCS, SitaRes, EDS, MH Kommas Operating Systems: Windows 2003, XP, Linux

Apr. 2006-Dec. 2007

System Test Engineer (QA Lead)Team lead in project reviews, including Quality Control activities, audit, monitor internal, and third party suppliers. Direct contact to Customers UAT review process, providing risk and Quality Assessments into management.Managed and implemented CUSS (Common User Self Serve) Certification online web site for all airline carriers to apply for IATA (International Air Transport Association) CUSS Certification and SITA’s CUSS Certification.Expert in software quality plans, software configuration management plans, software test plans, test design specifications, traceability matrix, requirements collection, test cases and scripts for the product and project life cycle. This included the Project Management, Process Improvement, Defect Management and evaluation of the test results.Trained offshore resources on SITA’s documentation of test procedures and test tools for the SITA Web & Kiosk applications.Responsible for defining, documenting and implementing the CUSS (Common Use Self Service) Integration process and workflow, to allow CUSS applications to be integrated on SITA CUSS platform.HP Quality Center Administrator for all web & kiosk testing, including customer’s UAT defect management and issue resolution.Managed enterprise systems certification lab, including acceptance of the SITA Kiosk (hardware, platform, firmware, and application).Ensured adherence to the adopted standards and chosen methodologyProvided daily test status, identified deviations from plan and implemented corrective actionConducted team meetings and conference calls

Mar. 2003-Mar.2006 Celestica Inc. Toronto, ON

QA Analyst Participated in all phases of manual and automated software testing processes of client-server and Web Based applications for Honeywell, Cisco, Nortel, EMC, Juniper, and SUNDeveloped, designed, executed and maintained test procedures for testing applicationsPlaned and developed detailed test strategies for System, functional, regression, performance and stress TestsGenerated test plans and test scenarios Wrote test cases and test scripts according to customer requirementsConducted functional, GUI and regression testing of various software packages for computers and network industries (Nortel, EMC, Juniper, SUN, Cisco, and Lucent)Created and executed test cases, verified output, produced work summaries on test resultsReported process conformance and tracked of non-conformance issues Provided daily test status, identified deviations from plan and recommend corrective actionSubmitted, updated and corrected bug reports within the bug-tracking databaseProvided clear and concise descriptions, reproduction steps and verification of resultsParticipated in hardware and network troubleshooting to localize software and hardware failures (verification of wire connection, pinging connected devices, etc)Provided operations support by direct troubleshooting using the failure analysis techniqueWorked with test and manufacturing engineers on updating Manual Process Instructions

Feb. 2000-Mar.2003

Operations EngineerParticipated in various technical aspects for fabricate Printed Circuit Boards for OEM of Electronics, Computer and Network Industries e.g. Nortel, EMC, Juniper, SUN, Cisco, Lucent, and Andrew.Performed In Circuit Test, Functional test on fabricated PCB’s, and debugged the failing boards using Fab Master and SchematicsPerformed hardware and network troubleshooting to localize software/hardware failures (by replacement of suspicious PCBs, verification of wire connection, pinging connected devices)Reported defects using Dacs toolWorked with TE’s (Test Engineers) and ME’s (Manufacturing Engineers) on updating MPI (Manual Process Instruction).Provided Operations Support by direct troubleshooting using the failure analysis techniqueCross-trained operators in different production sectors for better utilization of skills and reduce the downtime.Supervised technicians and workers

Education & Certifications

1990-1996 Kiev International University of Civil Aviation Ukraine

Electrical Engineering Master’s Degree

2003 Canadian Technology College Toronto, ON

Software Quality Assurance Analyst

2003 American Society for Quality Toronto, ON

Certificate - Quality 101

2004 Humber College Toronto, ON

Certificate – Managing Processes

2008 Toronto, ON

Certificate – ITIL Foundations (v2)

Languages

Verbal and written fluency in English, Russian and Arabic.

References available upon request

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