Customer Service Sales

Todd Stiner

Email: aboqhr@r.postjobfree.com

Address:

City: Spokane

State: WA

Zip: 99205

Country: USA

Phone: 509-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Sharp banking professional whose talents shine in a competitive, innovative and creative environment. Track record of increasing sales, improving client retention and growing customer base. Proven expertise in delivering exceptional customer service and building high perfomance teams.

Educational Background:

High School Dipolma from Spokane Falls Community College, Spokane Valley WA 1/2001 to 8/1994 (general requirements)

Job History / Details:

Summary

Sharp banking professional whose talents shine in a competitive, innovative and creative environment. Track record of increasing sales, improving client retention and growing customer base. Proven expertise in delivering exceptional customer service and building high perfomance teams.

Highlights

Excellent communication skills

Excels in team leadership

Excellent work ethic

Strong team-builder

Strong interpersonal skills

Cash handling expertise

Debt and credit management background

Financial analysis and planning

Complex problem solving

Excellent time management skills

Flexible

Approachable

Self-sufficient

Reliable

Goal-oriented

Accomplishments

Received the Grand Volume Store of the Year Award for exemplary performance and recognition for achieving the highest scores in customer service, internal and external audits and the highest level of teamwork.

Improved profit on new products and services by 32 percentage in a span of 2 years.

Recognized as the best branch to work for in the district for 7 straight years.

Led the company with more than $1.2 million in sales per year.

Created strategies to develop and expand existing customer sales, resulting in a 11 percentage increase in annual sales.

Received and Honorable Discharge from the United States Army.

Was Awarded 2 Army Accommodation Medals for exceptional leadership.

Experience

January 1999 to August 2012

Moneytree Spokane, Washington

Branch Manager

Implemented annual performance appraisals for all branch staff.

Oversaw a branch team consisting of 14 customer service representatives and personal bankers.

Recommended loan approvals and denials based on customer loan application reviews.

Originated, reviewed, processed, closed and administered customer loan proposals.

Educated customers on the variety of loan products and available credit options.

Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

Education

Spokane Falls Community College Spokane, Washington

Took basic requirement classes for 2 years.

Attended numerous leadership and management seminars while working for Moneytree.

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