manager

Angela M Fest

Email: aboqhh@r.postjobfree.com

Address:

City: Waxhaw

State: NC

Zip: 28173

Country: USA

Phone: 704-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I would like to be a contributing team member in a company where I can expand my skills and abilities in a timely and professional demeanor, with emphasis on the company's growth and success. Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. I consider myself a very, dependable, dedicated employee. I have worked over time when needed and worked the weekends as well. I have kept costs down for employers as if it were my money. Highly organized, friendly and professional. Able to establish long term positive relationships with clients, co-workers and outside resources. Marriot was a new hotel when I started there. The Hotel was rewarded "Gold Star" Hotel for four out of the five years I was there.

Educational Background:

High School Dipolma from North Bullitt High, Shepherdsville KY 1/2001 to 5/1983 (Business)

Job History / Details:

Summary

I would like to be a contributing team member in a company where I can expand my skills and abilities in a timely and professional demeanor, with emphasis on the company's growth and success.

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

I consider myself a very, dependable, dedicated employee. I have worked over time when needed and worked the weekends as well. I have kept costs down for employers as if it were my money. Highly organized, friendly and professional. Able to establish long term positive relationships with clients, co-workers and outside resources. Marriot was a new hotel when I started there. The Hotel was rewarded "Gold Star" Hotel for four out of the five years I was there.

Highlights

Multitasking skills

Interpersonal skills

Written and oral communication skills

Follows procedures

Focus on diverse responsibilities

Able to learn quickly

Dependability

Attention to detail

Fast learner

Excellent Customer service skills

Dedicated employee

Honest

Professional Demeanor

Accomplishments

Project Management

Worked directly with [departments, clients, management] to [decisive action].

Computer Proficiency

Used Microsoft Excel to develop inventory tracking spreadsheets.

Proficient in Microsoft Word, Power Point, Act, Adobe Reader, RPMS, 12 plus years experience in QuickBooks, Pitney Bowes Postage machine, skilled in typing and 10 Key.

Customer Relations

Earned highest marks for customer satisfaction, company-wide.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Creative Problem Solving

Resolved product issue through consumer testing.

Project Management

Worked directly with [departments, clients, management] to [decisive action].

Experience

February 1999 to May 2012

Southeastern Marketing Services, Inc Charlotte, NC

Manufactures' Representative

Office Manager

Responsible for taking orders from clients.

Calculated payroll, commissions, quarterly and monthly taxes.

Required to coordinate, set up, work and tear down Dealer Market Trade shows.

Worked closely with customers, vendors and buyers to ensure their needs were satisfied. Answered client inquiries regarding current programs and pricing for product line.

Made hotel reservations and flight arrangements for vendors, order samples, literature pricing for salesmen and distributors or dealers

Filed, typed, and mailed letters for President.

Responsible for daily deposits and bookkeeping.

Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Processed daily invoices and billed renewed invoices to clients.

Interacted with customers and retail buyers to expedite orders.

Maintained cleanliness and presentation of stock room and office area.

Received multiple reviews acknowledging my level of dedication to excellent customer service.Implemented new processes and systems for improving customer service satisfaction.

Described product to customers and accurately explained details and care of merchandise.

Communicated with vendors regarding back order availability, future inventory and special orders. Assisted in creating pre-season marketing plans to support department and divisional strategies.

May 1994 to February 1999

Courtyard by Marriott Matthews, NC

Director of Operations

Created schedules of employees for both the kitchen and housekeepers

Assisted with hiring and firing efforts.

Inspected work performed by housekeeping staff to ensure the specifications were in established standards.

Responsible for reporting any malfunctions in hotel rooms, hallways or anywhere that needed maintenance.

Interfaced with housekeeping employees to ensure the company's needs were met.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Maintained cleanliness and presentation of stock room and production floor.

Manged product assistance and cleaning while providing excellent customer service.Trained new employees by providing knowledge of specific store tasks and policies.

Education

May 1983 North Bullitt High Shephersville, KY.

High School Diploma Business

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