Customer Service Representative

April Michelotti

Email: aboqfm@r.postjobfree.com

Address:

City: Cordova

State: TN

Zip: 38018

Country: USA

Phone: 901-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. A disciplined employee that can conform to the environment in which I am working. I work well with others and maintain a organized working environment. I am a highly skilled multi-task oriented employee. My experience includes Sales and Customer Service for State Farm Insurance. I was a Licensed Staff member. I then began a career as a Paralegal for Crye-Leike In their legal Department, Realty Title. I was responsible for Real Estate Transactions. I handled Marketing for the firm as well as new business development. I was a Closing agent for the firm. My closing responsibilities included taking a contract from execution to the transfer of Title.

Educational Background:

High School Dipolma from White Station High School, Memphis TN 1/2001 to 5/1991 (History Major)

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. A disciplined employee that can conform to the environment in which I am working. I work well with others and maintain a organized working environment. I am a highly skilled multi-task oriented employee.

My experience includes Sales and Customer Service for State Farm Insurance. I was a Licensed Staff member. I then began a career as a Paralegal for Crye-Leike In their legal Department, Realty Title. I was responsible for Real Estate Transactions. I handled Marketing for the firm as well as new business development. I was a Closing agent for the firm. My closing responsibilities included taking a contract from execution to the transfer of Title.

Core Strengths

Exceptional communication skills

Strong client relations

Adaptive team player

Data Entry

Legal Management support

Filling

Internet Research

Proficient in Microsoft Office Suite

Scheduling

Impeccable Telephone Skills

Creative Problem Solving

Accomplishments

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Telephone Service

Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled client complaints, maintaining a positive experience for all transactions.Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Legal Administration Tasks

Generated, typed, formatted and edited letters, documents, motions, briefs and client forms.

Work Experience

June 2003 to October 2012

SCW Partners Cordova, TN

Customer Service Rep

Worked as a team member to give the highest level of service to customers.

Built relationships with customers and the community to promote long-term business growth.

Referred unresolved customer grievances to designated departments for further investigation.

Checked that appropriate changes were made to resolve customers' problems.

Returned all routine and general customer calls in a timely manner.

Served as liaison between customers, store personnel and various store departments.

Resolved customer complaints by exchanging merchandise, refunding money and adjusting

Processed Daily deposits.

May 2002 to August 2003

Realty Title & Escrow Cordova, TN

Closing Agent & Marketing Rep

My duties with Realty Title, Crye-Leike Legal consisted of Marketing new Real Estate Agents. This was a new department for Crye-Leike and we were building the confidence of the local agents to handle their Real Estate Transactions in our Law Office. I handled the daily office operations as well as the execution, research and closing of Title transactions.

January 1999 to January 2003

State Farm Insurance Bartlett, TN

Sales & Customer Service Rep

I was a licensed personal lines Insurance staff assistant. It was not required to maintain a State license at the time but was helpful in the productivity of my position. I was responsible for the daily sales and service of our policy holders fire, auto, life, and health insurance. I maintained a book of business of over 1200 households. Daily duties included policy changes, claims, processing payments, and cold calling to solicit new business.

Educational Background

1991 White Station High School Memphis, TN

High School Diploma History Major

Contact this candidate