quality

Andrea Rawlings

Email: ********@***********.***

Address:

City: Russellville

State: AR

Zip: 72801

Country: USA

Phone: 479-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am Diligent, accurate and reliable with a reputation for completing high quality, comp lex issues in a timely fashion according to standards.

Educational Background:

High School Dipolma from Atkins Public School District, Atkins AR 1/2001 to 5/2007 (General)

High School Dipolma from UACCM, Atkins AR 1/2001 to 10/2012

Job History / Details:

Professional Summary

I am Diligent, accurate and reliable with a reputation for completing high quality, complex issues in a timely fashion according to standards.

Qualifications

HIPPA compliance

Trained in HIPPA compliance

Sharp critical thinker

Experience working special needs CPR/First-aid certified

Outstanding social skills

Active listening skills

Effective time management

Special education

Documentation procedures

Calm and level-headed

Committed team player

Efficient and reliable team player

Consistently meet goals

Detail-oriented,Team player

Medical terminology

Wound care

Trustworthy

Strong organizational skills

Excellent interpersonal skills

Prioritizing and multi-tasking

Companionship and emotional support

Experience

April 2009 to Current

Adult Eduaction Instructor Russellville, Arkansas

Friendship Community Care

Developed program to work with adult consumers and increase interest in higher learning.Also, maintain a daily log for each consumer.

February 2009 to May 2009

Telemarketing Morillton, Arkansas

ICT

Effectively managed a high-volume of inbound and outbound customer calls.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Gathered and verified all required customer information for tracking purposes.

Defused volatile customer situations calmly and courteously.

Maintained up-to-date records at all times.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

May 2008 to November 2008

childcare Russellville, Arkansas

ABC Academy

Coached,monitored,and instructed children ages 6 wks to 5 yrs

June 2007 to May 2008

childcare provider Atkins, Arkansas

Yellow Brick Road Daycare

Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with Capistrano Unified District regulations and Board of Education goals.

September 2006 to June 2007

Dollar Tree Russellville, Arkansas

Retail Rep

Answered questions regarding the store and its merchandise.Greeted customers and ascertained customers' needs.Maintained records related to sales.Stocked shelves and supplies and organized displays.

Organized racks and shelves to maintain the visual appeal of the store.

Developed positive customer relationships through friendly greetings and excellent service.

Education

2007 Atkins Public School District Atkins, Arkansas

High School Diploma General

UACCM Morillton, Arkansas

General ed/ Early childhood dev/ Special ed

Am currently working on the Bachelors Degree

Certifications

CPR Certified

First Aid Certification

Community Involvement

Church nursery

Special education fun raisers

Special Olympics

Relay for life

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