Customer Service Management
Resume:
James Shaeffer
Email: ********@***************.***
Address:
City: Dover
State: OH
Zip: 44622
Country: USA
Phone: 330-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Customer service professional dedicated to effective team management and customer satisfaction. Innovative Customer Service professional who effectively executes process changes to improve operational efficiency. Seasoned customer service specialist with background in providing advice on diverse customer situation Customer service professional who specializes in quality service, customer retention, productivity and team management. Perceptive Customer Service professional Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically, who cultivates positive customer relationships through clear and helpful communication.
Educational Background:
High School Dipolma from New Philadelphia High Scholl, New Philadelphia OH 1/2001 to 6/1994 (Marketing/Accounting)
Job History / Details:
Summary
Customer service professional dedicated to effective team management and customer satisfaction.
Innovative Customer Service professional who effectively executes process changes to improve operational efficiency.
Seasoned customer service specialist with background in providing advice on diverse customer situation
Customer service professional who specializes in quality service, customer retention, productivity and team management.
Perceptive Customer Service professional
Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically, who cultivates positive customer relationships through clear and helpful communication.
Highlights
Adherence to high customer service standards
Client relations specialist
Conflict resolution techniques
Marketing savvy
Excellent time management skills
Effective problem solver
Meticulous attention to detail
Effective workflow management
Team management
Customer-focused
Skilled multi-tasker
Adherence to high customer service standards
Client relations specialist
Conflict resolution techniques
Excellent time management skills
Effective problem solver
Meticulous attention to detail
Effective workflow management
Team management
Customer-focused
Skilled multi-tasker
Accomplishments
Played an instrumental role in increasing customer satisfaction ratings index from 71 percentage to 93 percentage within 3 months as Customer Service Consultant.
Experience
March 1994 to Current
Chuck Nicholson GMC, Mazda Dover, Ohio
Service Advisor
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Addressed negative customer feedback immediately.
Effectively communicated with team members to maintain clearly defined expectations.
Resolved customer questions, issues and complaints.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Developed rapport with the customer base by handling difficult issues with professionalism.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Maintained up-to-date knowledge of product and service changes.
Managed work flow to exceed quality service goals.
Education
1994 New Philadelphia High Scholl New Philadelphia, Ohio
High School Diploma Marketing/Accounting
Coursework in Marketing, Business Management and Communications
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