Customer Service Representative

Cory Breen

Email: aboqc9@r.postjobfree.com

Address:

City: Fort Wayne

State: IN

Zip: 46802

Country: USA

Phone: 260-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.Attentive Customer Service Representative with 6 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.

Educational Background:

High School Dipolma from Ivy Tech, Fort Wayne IN 1/2001 to 5/2012 (Genetics/Psychology)

High School Dipolma from Lake Michigan College, Fort Wayne IN 1/2001 to 10/2012

Job History / Details:

Summary

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.

Attentive Customer Service Representative with 6 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.

Highlights

Cash register expertise

Highly customer service-oriented

Goal-oriented

Self-sufficient

Superior communication skills

Positive and friendly

Effective team player

Excellent work ethic

Dependable and reliable

Cheerful and energetic

People-oriented

Approachable

Basic administrative knowledge

MS Office proficient

Retail merchandising experience

Detail-oriented

Relationship selling

Team leadership training

Accomplishments

Won the Customer Service Associate of the Month Award 3 times

Winner of the Best Buy Employee of the Quarter Award 3 times

Leader of our Best Buy Events Team. The Events team volunteers for charities, schools. and multiple groups that need help in our community

Volunteers

Experience

October 2006 to Current

Best Buy Fort Wayne, Indiana

Full time Mobile Sales Consultant

Recommended and helped customers select merchandise based on their needs.

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

Received and processed cash and credit payments for in-store purchases.

Returned all routine and general customer calls in a timely manner.

Referred unresolved customer grievances to designated departments for further investigation.

Greeted customers in a timely fashion, while quickly determining their needs.

Contacted other store locations to determine merchandise availability.

Shared product knowledge with customers while making personal recommendations.

Worked as a team member to give the highest level of service to customers.

Built relationships with customers and the community to promote long-term business growth.

April 2003 to April 2005

The Popcorn Gallery St. Joseph, Michigan

Assistant Manager

I was in charge of opening and closing the store. I cooked product and trained employees. I was also in charge of ordering inventory.

Education

2012 Ivy Tech Fort Wayne, Indiana

Associate of Science Genetics/Psychology

Coursework in Communications and Organizational Psychology

2007 Lake Michigan College Benton Harbor, Michigan

Associate of Arts Business Management

Coursework in Business, Communications and Organizational Psychology

Continuing education in Business Administration

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