Customer Service High School
Resume:
Gisela Wellington
Email: aboqc6@r.postjobfree.com
Address:
City: Frederisckburg
State: VA
Zip: 22401
Country: USA
Phone: 540-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Dedicated food service worker proficient in customer service, food handling, preparation and Point of Sale (POS) transactions. Seeking restaurant position with opportunities for advancement in management. Hardworking focused on producing q uality food and providing excellent customer service.
Educational Background:
High School Dipolma from Northern Virginia Community College, Woodbridge VA 1/2001 to 5/2012 (Wedding Coordination)
High School Dipolma from the Wilton Method of Cake Decorating, Woodbridge VA 1/2001 to 10/2012
High School Dipolma from Instituto Vocation Frago Panama, Woodbridge VA 1/2001 to 10/2012
Job History / Details:
Summary
Dedicated food service worker proficient in customer service, food handling, preparation and Point of Sale (POS) transactions. Seeking restaurant position with opportunities for advancement in management.
Hardworking focused on producing quality food and providing excellent customer service.
Highlights
Cake decorating expertise
Beautiful presentation of food
Strong attention to safe food handling procedures
Focused and disciplined
Bilingual (English/Spanish)
Food presentation talent
High Volume production capability
Accomplishments
Led the bakery team in creating and delivering over 3 Years one-of-a-kind cakes for large scale special events.
Experience
January 2006 to May 2012
WalMart Woodbrige/ Fredericksburg, Virginia
Bakery
Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Provided courteous and informative customer service in an open kitchen format.
Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.
Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.
Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.
Established and maintained open, collaborative relationships with the kitchen team.
Regularly interacted with guests to obtain feedback on product quality and service levels.
Quickly and courteously resolved all guest problems and complaints.
Developed strategies to enhance catering and retail food service revenue and productivity goals.
Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.
Displayed a positive and friendly attitude towards customers and fellow team members.
Decorated and merchandised quality bakery goods.
Properly frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries and cookies.
Correctly operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
Practiced safe food handling procedures at all times.
Prepared bakery and specialty products such as bagels, breads and pastries.
Persistently strove for continual improvement and worked cooperatively as a team member.
Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties.
Education
2011 Northern Virginia Community College Woodbriged, Virginia
Wedding Coordination
Basic Vocational Certificate: Lead Baker
2007 the Wilton Method of Cake Decorating Woodbriged, Virginia
Cake Decorating
Baking Assistant Certificate
Basic Vocational Certificate: Bakery Assistant
1982 Instituto Vocation Frago Panama Paanama, Panama City Panama
High School Diploma
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