Manager Customer Service

Erin Hellmich

Email: *********@********.***

Address: * ****** **., #****

City: Whitman

State: MA

Zip: 02382

Country: USA

Phone: 513-***-****

Skill Level: Management

Salary Range: 50

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ERIN S. HELLMICH

7 Marble St., #220W Phone: 513-***-****

Whitman, MA 02382

Email: *********@********.***

EXECUTIVE ASSISTANT/OFFICE MANAGER

* Resourceful and dependable professional offering over 20 years of

experience reporting to a CEO/Owner and managing day-to-day office

operations.

* Utilize superior organizational and time management skills to increase

productivity and efficiency. Serve as an effective gatekeeper; able to

multi-task and work under pressure; and adeptly handle daily office

tasks.

* Interact effectively with all levels of staff/customers and maintain

highest level of confidentiality.

* Proficient user of MS Office (Word, Excel, PowerPoint, Access and

Outlook) and Peachtree Quantum 2011.

PROFESSIONAL EXPERIENCE

FLIPSIDE PRODUCTS, CINCINNATI, OH, 2006 - 2012 (AUGUST)

OFFICE MANAGER/EXECUTIVE ASSISTANT

* Worked in conjunction with the President/Owner in managing day-to-day

operations.

* Communicated daily with customers, suppliers, vendors and sales

representatives, via e-mail and telephone.

* Suggested procedures that decreased order entry errors to less than 1%

of all orders entered.

* Managed all aspects of outbound shipments to customers and suppliers

including choosing most effective shipping method, requesting and

negotiating quotes, preparing documents, arranging pickup, and

reconciling invoices.

* Coordinated with Operations Manager to facilitate order fulfillment.

* Supported National Sales Manager, Customer Service Representative,

and Marketing Manager with customer`s special requirements, new

product development, trade show booth coordination and shipping and

special projects as requested.

* Improved shipment quoting procedure which decreased annual freight

costs between 5-8%.

* Analyzed options for accepting credit cards and made recommendation

which resulted in a 10% decrease in accounts receivable.

* Assisted with administration of and paperwork for company 401K plan

and health plan.

SINFULLY RICH, INC, CINCINNATI, OH, 1991 - 2006

OWNER

* Managed product development, production and quality control.

* Designed, developed, built and launched successful company website in

November 1999. Maintained and updated site content on a quarterly

basis.

* Coordinated packaging and distribution of products. Instituted

packaging cost-comparison study resulting in a 15% cost reduction over

two years. Simplified packaging options which decreased packaging time

by 25%.

* Developed and implemented marketing strategies.

* Wrote and edited all promotional materials including customer

newsletter and brochure.

* Increased sales 20% in 2000 through word-of-mouth advertising,

selected direct marketing strategies and e-commerce web site.

* Updated and managed customer database in order to analyze market

trends.

* Managed accounts payable/accounts receivable and all financial record

keeping.

CAUDILL AND ASSOCIATES, INC, COVINGTON, KY, 1997 - 1999

ACCOUNT COORDINATOR

* Worked directly with the President in managing advertising and public

relations activities for ten clients. Interacted weekly with all

clients.

* Wrote press releases, developed annual media schedules, and

coordinated placement of monthly ads in six to twelve trade

publications.

* Prepared project cost estimates.

* Supervised special client projects such as production of trade show

booth signs, packaging inserts, brochures and catalogs.

DDI/THE DEVELOPMENT GUILD, BROOKLINE, MA, 1988 - 1991

OFFICE MANAGER

* Managed day-to-day operations and supervised Secretary.

* Assisted President with editing of company newsletter, promotional

materials, proposals, and reports.

* Updated and managed company contact database of over 1,000 names.

* Coordinated production of client materials such as brochures,

letterhead and posters.

* Developed and organized, in conjunction with a Senior Consultant, a

half-day conference that successfully brought together diverse segments

of the day care industry.

* Analyzed foundation grant guidelines and selected appropriate grants

for clients to pursue.

* Monitored office supply expenditures to ensure budget was not

exceeded.

KNOX, NIMICK & HARWOOD, INC, STOWE, VT 1985 - 1987

OFFICE MANAGER/ADMINISTRATIVE ASSISTANT

* Communicated with Account Executives, Traffic Manager and Art Director

to ensure timely completion of projects.

* Proofread copy for client advertisements, press releases, brochures,

posters and point-of-sale materials.

* Instituted new procedures for office supply purchases and overnight

package deliveries, which resulted in cost savings.

* Assisted owners in identifying which computer hardware and software

packages to purchase.

EDUCATION, PROFICIENCIES, & VOLUNTEER WORK

BACHELOR OF ARTS IN ENGLISH LITERATURE, DePauw University, Greencastle, IN

MASTER OF BUSINESS ADMINISTRATION, University of Cincinnati, Cincinnati, OH

TECHNICAL PROFICIENCIES, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook) Peachtree Quantum 2011

WALNUT HILLS HIGH SCHOOL PARENT ASSOCIATION

* Treasurer (2009 - 2012)

* Annual Campaign Donation Acknowledgement Letters (2007 - 2009)

SUZUKI COOPERATIVE OF CINCINNATI PUBLIC SCHOOLS

* Board Treasurer, 2002 - 2004

* Board Secretary, 2000 - 2002

KENNEDY HEIGHTS MONTESSORI CENTER

* Board President, 1998 - 2000

* Board Secretary, 1996 - 1998

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