Quality Assurance Manager

ELISA Y SPRY

*** ****** **. **** *****, FL *****

*********@*****.***

Objective

I, Elisa Y Spry, am seeking a managerial position with WORKFORCE CENTRAL FLORIDA,

whereas, I can utilize my knowledge and experience in Psychology, computer skills,

customer service and public relations to work within WORKFORCE CENTRAL FLORIDA. This would

allow me to use my skills for community service, regional development with the Welfare (WT

and FSET) population, as well as, work closely with business and community partners.

Education

Aug 99May 03 Troy State University

Bachelors of Science/ Psychology Troy, Alabama

With heavy emphasis on Sociology and Criminal Justice

Phi Theta Kappa

Work experience

March 2012- present WORKFORCE CENTRAL FLORIDA

707 Mendham Blvd Special Projects Manager- Orlando, Fl. 32825

Participation and Engagement 407-***-**** ext. 2064

Worked closely with the Vice-President of Universal Services to develop and implement

local operating procedures that is in compliance with State and Federal guidelines.

Assisted with the Quality Assurance Review conducted by the Department of Economic

Opportunity (DEO).

Updated Local Operating Procedures (LOP) for SNAP/FSET program.

Created trainings for the SNAP/FSET team.

Developed and implemented a policy for employment and EFM registration that will improve

the Daily Placement Report numbers for the region.

Developed the policy for the WCF s Hardship panel and oversight of the policy.

Continued to provide ongoing management of the SNAP/FSET team as they are meeting the

current caseload requirements, as well as, working with community partners.

Monitored and reviewed cases in accordance to State Policy.

Developed a local tool to be utilized by staff as a learning tool.

Liaison with state agencies (Department of Children and Families (DCF), AWI and Office of

Early Learning).

Developed a reports monitoring schedule for the WT/FSET team.

Trained new case managers.

July 2012- March 2012 WORKFORCE CENTRAL FLORIDA

707 Mendham Blvd

Participation and Engagement Manager Orlando, FL 32825

407-***-**** ext. 2064

Worked closely with the Vice-President of the Welfare Transition Program to develop and

implement local operating procedures that is in compliance with State and Federal

guidelines.

Assisted with budgeting for FSET/WT program year 2011-2012.

Developed and train a team of Engagement Advisors that monitored, provided technical

assistance and trained the WT/FSET teams.

Monitored and reviewed cases in accordance to State Policy.

Developed a local tool to be utilized by staff as a learning tool.

Developed policy for the deferred population, form and Explore your Possibilities

Workshop.

Assisted supervisors in developing programs that would lead clients to economic self-

sufficiency and met Federal and State guidelines.

Liaison with state agencies (Department of Children and Families (DCF), AWI and Office of

Early Learning).

Trained new case managers.

Created and develop general competencies for all staff.

Worked constantly with various community agencies to aid Welfare recipients.

Developed outreach process for the SNAP team to meet the caseload requirement instituted

by DEO and the United States Department of Agriculture (USDA) which has become one of the

state s best practice.

Assisted with the management of the current WCF Hardship policy.

Worked with DCF to implement a policy to streamline WCF s work registration process which

has been noted as one of the state s best practices.

Developed a reports monitoring schedule for the WT team.

Proficient with MICROSOFT OFFICE, Employ Florida and OSST.

January 2011- July 2011 WORKFORCE CENTRAL FLORIDA

707 Mendham Blvd

Participation and Engagement Coordinator Orlando, Fl. 32825

407-***-**** ext. 2064

Worked closely with the Director of the Welfare Transition Program to develop and

implement local operating procedures that is in compliance with State and Federal

guidelines.

Assisted with the Quality Assurance Review conducted by the Agency for Workforce

Innovation.

Monitored and reviewed cases in accordance to State Policy.

Developed a local tool to be utilized by staff as a learning tool.

Developed policy for the deferred population, form and Explore your Possibilities

Workshop.

Assisted supervisors in developing programs that would lead clients to economic self-

sufficiency and met Federal and State guidelines.

Trained new case managers.

Administered the Case Management competency examination.

Worked constantly with various community agencies to aid Welfare recipients.

Proficient with MICROSOFT OFFICE, Employ Florida and OSST.

August 2003December 2010Workforce Escarosa Second FloorWT Coordinator 3670- B North L St

Pensacola, Fl 32505

850-***-**** ext 203

Worked closely with the Assistant Director of Workforce Escarosa to develop and implement

local operating procedures that is in compliance with State and Federal guidelines.

Case managed clients that were receiving Welfare assistance by helping to overcome

barriers, so clients could obtain long-term employment and become economically self-

sufficient.

Maintained caseload of more than 150 clients.

Monitored and reviewed cases in accordance to State Policy.

Assisted supervisors in developing programs that would lead clients to economic self-

sufficiency and met Federal and State guidelines.

Trained new case managers.

Worked constantly with various community agencies to aid Welfare recipients.

Liaison with state agencies (DCF, AWI, Office of Early Learning and PJC School

Readiness).

Proficient with WORD, Publisher, Excel, Employ Florida and OSST.

Contacted businesses to provide training for clients, as well as, employment related

opportunities.

Reviewed client s assessments and counseled on education opportunities, as well as,

developed IRP (Individual Responsibility Plan) that would lead to Vocational Education and

Training.

July 1996January 2002Tom Thumb FoodStore Manager 619 8th Ave

Crestview, FL

Managed day to day activities of the store.

Made cash deposits daily.

Ordered and maintained current inventory.

Monitored retail trends to maximize selling potential.

Hired, fired and trained employees.

Liaison for information between corporate and employees.

Loss prevention.

Worked with vendors.

Maintained Store appearance.

Volunteer experience

Janie Howard Wilson Student Advisory Council

Parent volunteer Janie Howard Wilson Elementary

Refugee Task Force

Consortium of Care for the Tri-County Area

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