Customer Service Project
Resume:
Matthew J. Oliver
*** * ******** *****, ***********, IN 47408
********@*******.*** mjoliver.co
EDUCATION
Indiana University,
Bloomington, IN
Bachelor of Science
in Informatics Cognate: Political Science August 2012
Cumulative
GPA:
3.29/4.00
Informatics
GPA:
3.79/4.00
WORK EXPERIENCE
Indiana University Recreational Sports
Bloomington, IN November 2011 - PresentTechnology Assistant
- Provide technological support for the 100+ professional staff of Indiana University
Recreational Sports
- Troubleshoot on multiple platforms including Windows XP, Windows 7 and OSX; issues
ranging from simple how-to(s) to
complex deployments via Norton Ghost, WinPE.
- Utilized in-house work ticket system to coordinate support to staff and keep track of
group -formed solutions to provide better,
more efficient support.
- Planned and created a custom Windows 7 build/system to upgrade the current check -in
kiosk system to a touchscreen
solution; software usage ranged from VMWare, WinPE and knowledge of Windows OS Structure.
Brownstone Bottle Company
Martinsville, IN May 2011November 2011
Employee
- Utilized previous customer service knowledge in providing feedback to customers on
alcoholic products to better their
shopping experience.
- Preformed various duties including cashier, delivery, stock and logistics.
Monroe County Court Services
Bloomington, IN June 2010 - September 2010Database Intern
- Tasked with helping the Monroe County Court Services office of the Monroe County Court
revise their Microsoft Access
forms/database for accuracy and completeness.
- Created queries within the database to extrapolate relevant information on inmates and
jail procedures for the Court.
TECHNICAL SKILLS
Languages: Java, MySQL/SQLite, PHP, Javascript, jQuery, Python, XML/XSL, Objective-C
Platforms: Microsoft Windows (2000, XP, Vista, 7), Blackberry (Dev), Android (Dev),
Ubuntu, OSX, iOS
Web Development: HTML (4/5), CSS (2/3), Flash
Miscellaneous: Adobe CS5 Suite, Microsoft Office Suite (Word, Excel, Access, PowerPoint,
Visio), Viewpath Gantt Software
STUDENT ACTIVITES
Association for Computing Machinery August 2011 - Present
Student Member
Sigma Alpha Epsilon Fraternity, Bloomington, IN August 2009 - Present
Active Member, Correspondent/Website Chai r (2010), Scholarship Board (2011)
-
Managed the fraternity website using a proprietary CMS; duties included updating
relevant information on Brothers and
maintain accurate content.
- On scholarship board, worked with the Scholarship Chair in developing study programs
and promoting academics throughout
the fraternity.
- Participated in various philanthropies with Habitat for Humanity and other
organizations, assisted in overhauling the
Fraternity by-laws and helped bring our Fraternity from only 30 members in 2009 to over
90 today.
Habitat for Humanity, Bloomington, IN August 2009 - January 2011
Webmaster
- Maintained the IU chapter of Habitat for Humanity using HTML and CSS
- Moved the Point System incentive for members online using Google Docs and created
registration forms online for potential
members using Google Forms.
Boy Scouts of America, Carmel, IN August 2006 - September 2008Eagle Scout
PAST AND CURRENT PROJECTS
Senior Capstone Project (2011 2012, Java, XML): Team focused effort; created an
entire system using an Android app and a
PHP/SQL backend to provide a social jukebox experience .
Blackberry Application Project (2011 2012, Java, SQL, PHP, Javascript): For personal
use, analyzing cell phone interaction with
the GSM/GPRS network; gain a better understanding of cell site functionality, mobile
handoffs, etc.
Twitter API/Processing Project (2010, Java): Using Processing, mine incoming tweets for
keywords and location; then find
trending, common topics per location to the city level (graphically represented on a
map).
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