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Customer Service Project

Location:
Bloomington, IN
Posted:
September 28, 2012

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Resume:

Matthew J. Oliver

*** * ******** *****, ***********, IN 47408

317-***-****

aboq7n@r.postjobfree.com mjoliver.co

EDUCATION

Indiana University,

Bloomington, IN

Bachelor of Science

in Informatics Cognate: Political Science August 2012

Cumulative

GPA:

3.29/4.00

Informatics

GPA:

3.79/4.00

WORK EXPERIENCE

Indiana University Recreational Sports

Bloomington, IN November 2011 - PresentTechnology Assistant

- Provide technological support for the 100+ professional staff of Indiana University

Recreational Sports

- Troubleshoot on multiple platforms including Windows XP, Windows 7 and OSX; issues

ranging from simple how-to(s) to

complex deployments via Norton Ghost, WinPE.

- Utilized in-house work ticket system to coordinate support to staff and keep track of

group -formed solutions to provide better,

more efficient support.

- Planned and created a custom Windows 7 build/system to upgrade the current check -in

kiosk system to a touchscreen

solution; software usage ranged from VMWare, WinPE and knowledge of Windows OS Structure.

Brownstone Bottle Company

Martinsville, IN May 2011November 2011

Employee

- Utilized previous customer service knowledge in providing feedback to customers on

alcoholic products to better their

shopping experience.

- Preformed various duties including cashier, delivery, stock and logistics.

Monroe County Court Services

Bloomington, IN June 2010 - September 2010Database Intern

- Tasked with helping the Monroe County Court Services office of the Monroe County Court

revise their Microsoft Access

forms/database for accuracy and completeness.

- Created queries within the database to extrapolate relevant information on inmates and

jail procedures for the Court.

TECHNICAL SKILLS

Languages: Java, MySQL/SQLite, PHP, Javascript, jQuery, Python, XML/XSL, Objective-C

Platforms: Microsoft Windows (2000, XP, Vista, 7), Blackberry (Dev), Android (Dev),

Ubuntu, OSX, iOS

Web Development: HTML (4/5), CSS (2/3), Flash

Miscellaneous: Adobe CS5 Suite, Microsoft Office Suite (Word, Excel, Access, PowerPoint,

Visio), Viewpath Gantt Software

STUDENT ACTIVITES

Association for Computing Machinery August 2011 - Present

Student Member

Sigma Alpha Epsilon Fraternity, Bloomington, IN August 2009 - Present

Active Member, Correspondent/Website Chai r (2010), Scholarship Board (2011)

-

Managed the fraternity website using a proprietary CMS; duties included updating

relevant information on Brothers and

maintain accurate content.

- On scholarship board, worked with the Scholarship Chair in developing study programs

and promoting academics throughout

the fraternity.

- Participated in various philanthropies with Habitat for Humanity and other

organizations, assisted in overhauling the

Fraternity by-laws and helped bring our Fraternity from only 30 members in 2009 to over

90 today.

Habitat for Humanity, Bloomington, IN August 2009 - January 2011

Webmaster

- Maintained the IU chapter of Habitat for Humanity using HTML and CSS

- Moved the Point System incentive for members online using Google Docs and created

registration forms online for potential

members using Google Forms.

Boy Scouts of America, Carmel, IN August 2006 - September 2008Eagle Scout

PAST AND CURRENT PROJECTS

Senior Capstone Project (2011 2012, Java, XML): Team focused effort; created an

entire system using an Android app and a

PHP/SQL backend to provide a social jukebox experience .

Blackberry Application Project (2011 2012, Java, SQL, PHP, Javascript): For personal

use, analyzing cell phone interaction with

the GSM/GPRS network; gain a better understanding of cell site functionality, mobile

handoffs, etc.

Twitter API/Processing Project (2010, Java): Using Processing, mine incoming tweets for

keywords and location; then find

trending, common topics per location to the city level (graphically represented on a

map).



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