Customer Service High School

Blaise Boudreaux

Email: ********@************.***

Address:

City: Henderson

State: NV

Zip: 89044

Country: USA

Phone: 702-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. I am an ambitious, intelligent, and hard-working individual with the right drive, motivation, personality, and skills to become a great asset to any company. I offer excellent people skills, astute calculations, a powerful and engaging personality, headstrong initiative, an outstanding work ethic, and much more. I also have the ability to learn and assimilate new ideas,rules, and methods at an accelerated pace so I am easy to teach and / or coach.All in all, I aspire to be a responsible cog in an important machine.

Educational Background:

High School Dipolma from DeVry Universty, Henderson NV 1/2001 to 8/2011 (Business Administration)

High School Dipolma from Martin Luther King, Henderson NV 1/2001 to 9/2012

Job History / Details:

Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. I am an ambitious, intelligent, and hard-working individual with the right drive, motivation, personality, and skills to become a great asset to any company. I offer excellent people skills, astute calculations, a powerful and engaging personality, headstrong initiative, an outstanding work ethic, and much more. I also have the ability to learn and assimilate new ideas,rules, and methods at an accelerated pace so I am easy to teach and / or coach.All in all, I aspire to be a responsible cog in an important machine.

Highlights

High customer service standards

Skilled in call center operations

Customer interface expertise

Service solutions expert

Multi-line phone operation proficiency

Call center management experience

Call center metrics decoding aptitude

Dedicated to process improvement

Adept in automated attendant systems

Exceptional workflow management

Conflict resolution proficiency

Strong problem solving ability

Negotiation competency

Troubleshooting skills

Proficient in customer account software

Avaya Software knowledge

Sabre Software knowledge

Accomplishments

Managed call flow with up to 20 calls in queue per minute.

Consistently commended by superiors for resolving volatile customer situations quickly and courteously.

Exceeded corporate target for customer satisfaction for 3 months in a row.

Recipient of "Super Saver Award" in 2010 while employed at Clearwire.

Experience

August 2011 to April 2012

Expedia Las Vegas, NV

Teir 3 Senior Specialist

Handling Expedia's highest level of service issues to ensure travelers escalations are resolved in an efficient and timely manner, provide knowledge and expertise to all Expedia operation centers and partner businesses to effectively resolve any service- related issues, while balancing both the needs of the traveler and the business and supporting Expedia's retention initiatives through three focus areas: research, service (via phone), and operations.

March 2010 to April 2011

Clearwire Las Vegas, NV

Senior Retention Representative

Received incoming calls from customers who wish to discontinue using the organization's products or services. This included handling complaints and resolving customer issues with billing, as well as customers who required products or services to be changed to best fit their needs.

March 2009 to March 2010

Eyeglass Factory Las Vegas, NV

Apprentice Optician/ key holder

Arranged and maintained displays of the optical merchandise. Assist clients in selecting frames. Determine clients current lens prescriptions, when necessary, using lensometers or lens analyzers and clients eyeglasses. Maintain records of customer descriptions, work orders, and payments. Perform administrative duties such as tracking inventory and sales, submitting patient insurance information, and performing simple bookkeeping, opening and closing etc.

May 2006 to August 2007

US Bank Las Vegas, NV

In Store Banker/ Key Holder

Accountable for sales and service activities for in- store branch location. Proactively search for new customers through in- store marketing and in- aisle prospecting. Opened accounts, handled teller transactions, sells/ cross- sells bank products and services, and resolved complex customer service issues. Participated with maintaining operational integrity at the branch. Referred customers to other areas of US Bank as appropriate. Developed new business and expanded customer relationships. Converted service opportunities into sales events.

Education

2014 DeVry Universty Henderson, NV

BBA Business Administration

G.P.A: 3.4

2001 Martin Luther King Detroit, MI

High School Diploma College Preparatory

Marching Band Color Guard

Swim team

Over all G.P.A: 3.1

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