Project Manager Quality Assurance

alicia escobedo

Email: ********@*************.***

Address:

City: claremont

State: CA

Zip: 91711

Country: USA

Phone: 909-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Seeking a position I can utilize my passion for researching, problem solving, and using my client relationship talents and provide short and long term solutions.

Educational Background:

Job History / Details:

ALICIA B. ESCOBEDO

2323 N. Indian Hill Boulevard, Claremont, CA 91711

Cell 951-***-****, Work 909-***-****, Home: 909-***-****,

IT RECRUITER AUDITOR OPERATIONS MANAGER PROCESS MANAGER

Highly adaptable manager who thrives on opportunities for problem solving utilizing cutting-edge resources, ensuring efficient delivery of clients' objectives.

* 26 years in Information Technology, working with technical staff, and various clients in Utilities and Banking/Financial services industry

* 14 years motivating, communicating, and following thru with people

* Adaptable to change. Proven flexibility to switch roles to meet company's needs

* Experienced in developing high performing teams, and providing coaching and mentoring

* Experienced in working in a fast paced, competitive environment, and culture

* Experienced in selling IT methodology/recommendations with client partners, selling recruiting program efforts to departments, and ensuring staffing movement is finalized

* Proven skills in relationship building, customer-focus, decision-making, and problem solving

CORE SKILLS

* HCM Operations Manager

* Auditor

* Process Manager

* Software Quality Assurance /Control

* IT Trainer / Facilitator

* Project Manager

* College Relationships IT Manager

* Release Manager

* IT Recruiter

* Disaster Recovery

WORK EXPERIENCE

SOUTHERN CALIFORNIA EDISON, IRWINDALE, CA 1998 - PRESENT

Currently working for one of the largest utilities in Southern California that provides electricity to over 5 million customers. In 14 years, held 5 different roles.

IT Resource Manager - February 2006 to Present

Management of Information Technology human resources and staffing. Governance includes workforce forecast, recruiting, on boarding, training, performance appraisals, and payroll for approximately 1800 employees stabilization of SAP Human Capital Management. Collaborate with HR on people issues, and compliance. Managing staff of 15 resources and oversight of 6-matrix teams

* Project Manager for SAP Role Mapping for over 1400 employees and various contractors to ensure day one readiness. Ensured 80% of transactions mapped did not impact keeping the lights on for IT employees and staff.

* Managed the oversight and development of a new IT high school internship that was shared with President Obama. In 6 weeks, team developed, and implemented a successful IT experience to approximately 10 students the first year, which increased the community awareness of local internships and continuing education.

* Coached, and recruited over 40 employees/contractors to take new positions in SAP project team. This resulted in closing the gap in filling technical positions, and enhancing the skill sets in Information Technology ERP Team.

* Recruited, hired technical resources, and partnered with local colleges on IT's internship program. Increased interns from 12 summer interns a year to 60 new summer interns a year in 5 years. Approx 40 converted to fulltime hires for the company, and increased IT recruiting relationships with colleges

Division Resource Manager - April 2005 to February 2006 (Coach/Recruiter)

Staffing of resources, recruiting, and coaching. Managed a new organization for finding available resource pool candidates for SAP Enterprise Resource Planning (ERP) program. Managed administration oversight of department workforce staffing plans, resource request management, and skill development. Managed staff of 3 resources:

* Developed a new request process for acquiring resources for projects. New process was successful in moving over key resources for ERP project on time

* Project lead for researching staffing trends in a SAP end state, and delivered sensitive presentations on forthcoming job reductions due to SAP implementation, and retirement projections. Conducted over 60 coaching/recruiting sessions, which assisted to move resources into new support areas for the ERP project.

* Successfully developed career tools which prepared the organization and resources for jobs that would go away, and awareness of new skills needed and roles to support SAP. Career tools were utilized at the department level for career coaching and mentoring with employees.

Quality Assurance Manager/Quality Control Manager - 2000 to 2005

QA Auditor for small to large software projects. Project lead for process audits. Objective was to identify risks and improvements thru root cause and analysis to move the organization to a Capability Maturity Level (CMM) level two certification, and ensure Sox compliance and business process improvement.

Objective for quality control was validating mainframe code developed by offshore vendors to ensure conformance to standards. Also worked daily with 3 offshore vendors providing feedback on gaps on project management, technical reviews, and people issues. Managed staff of 6 resources:

* Project manager for process development and the successful certification of SEI's CMM level 2-maturity model. Utilized as a CMM auditor for other IT divisions, and assisted bringing divisions to utilize best practices.

* Managed successful development of policy, procedures, checklists to increase quality reviews of code and tables thus reducing the number of defects

* Published article for Edison on Vendor Issues. 'Closed Looped Resolution', Applications Executive Council, Offshore 2.0 publication. Tool decreased issues reported with vendors /management, technical reviews, and people issues.

Release Manager/Project Manager - 1998 to 1999

Managed software implementations for monthly and quarterly releases. Objective was as a Project/Release Manager research potential technical software delays, changes in scope, and risk management.

Project managed release implementation walk-thru's for technical configuration management controls, production verification planning, contingency planning, user acceptance sessions, and production verification testing. Managed a staff of 3 employees:

* Successfully managed eight mini implementations post de-regulation. Recognized with raises and spot bonuses throughout the year.

* Assisted in the transition from quarterly to monthly releases, and prioritization process, which allowed the clients to implement rapid changes.

AUTOMATED DATA PROCESSING, SAN DIMAS CA 1997 - 1998

Worked for one of the largest Southern California ACH processors that processed payroll, and garnishments for tax, and other garnishments. Test Analyst: Objective to ensure ACH files were tested and adhered to NACHA format, prior to implementation. Testing included mainframe and PC software applications, and ACH files for the San Dimas Tax data center.

ALLTEL INFORMATION SYSTEMS, ROSEMEAD, CALIFORNIA 1984 - 1996

(Cal Fed Bank outsourced IT department to Alltel Information Systems, then latter bank was sold.)

Worked 12 years as an individual contributor in a very competitive and interactive IT data processing environment for the 5th largest bank (3 billion strong) in Southern California. Supported over 200 branches, 10 back offices, and 35 technicians located in Florida, Nevada, and California.

In 12 years, held 4 different positions, but being a bank, was expected multitask various roles:

* Business Analyst (Tester/Technical Writer /Project Manager) (3 years)

* Programmer (PC and Mainframe) (2years)

* Tester (3 years)

* ACH Supervisor (2 years)

* Control Data Analyst (2 years)

Select Accomplishments:

* Increased management's awareness of hardware issues concerning future branch acquisitions. Sold idea to department to support a new Lan network, and test new hardware. After implementation, and New accounts tellers were provided new printers, to assist in continuation of competitive products

* Lead disaster recovery documentation and increased awareness of contingency planning among the branches. Documentation was used as a base to create a disaster recovery manual for 200 branches and 10 back offices.

* Project managed various projects, and collaborated closely with the clients. Increased internal/external client relationships by educating, and ensuring requirements, and deliverables were met on time and within schedule.

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