Customer Service Manager

Gerri-Ann Cardone

Email: ********@*************.***

Address:

City: Fresh Meadows

State: NY

Zip: 11365

Country: USA

Phone: 973-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Enthusiastic, hard working and results driven manager. Reliable Customer Service Representative with proven track record in demanding sales and overall retail management .With 14 tears of management experience.

Educational Background:

High School Dipolma from New York Institute of Technology, New York NY 1/2001 to 5/2000 (fine arts,advertising)

High School Dipolma from Bayside High School, New York NY 1/2001 to 9/2012

Job History / Details:

Career Overview

Enthusiastic, hard working and results driven manager. Reliable Customer Service Representative with proven track record in demanding sales and overall retail management .With 14 tears of management experience.

Core Strengths

Floor set design and visual displays

Large cash/check deposits

Training development

Markdown/promotional procedures

Cash management

Store maintenance

Top sales performer

Strategic sales knowledge

Adaptive team player

Strong organizational skills

Creative problem solver

Excellent communication skills

Fast learner

Energetic work attitude

Strong client relations

POS systems expert

Fashion knowledge

Accomplishments

Sales

Consistently generated additional revenue through skilled sales techniques.I was awarded Manager of the Year in 2002 and 2007 for sales and overall store performance.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customer

Work Experience

July 1998 to Current

Payless Shoe Source New Hyde Park, N.Y

Store Manager

I started with the sister company Parade of Shoes in 1998. I have been with the Payless Shoe Source stores since 2002. Earned management trust by serving as key holder, responsibly opening and closing store.In less than one year I was promoted to store manager.

Greet customers entering the store to ascertain what each customer wanted or needed.Described product to customers and accurately explained details and care of merchandise.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Maintained positive attitude to make customer's shopping experiences memorable and pleasant.

Organized store merchandise racks by size, style and color to promote visually appealing environment.As a manager I hired, terminated and trained all associates, control payroll and confirm timesheets. We also controlled loss prevention.Participated in physical inventory counts every six months.

Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation.

Conducted monthly store meetings with all associates pertaining to sales and customer service. Would also do district presentations as well.

February 2009 to September 2009

Motherhood Maternity Rockaway, N.J

Merchandising Manager

I worked part time in the am shift.I would receive and process all shipments.I would put out all merchandise on sales floor according to a rack plan.If there was damages to be processed on any giving day to be sent back I would process and send them out.

March 1994 to June 1998

Meldisco/ KMart Valley Stream, N.Y

Sales Associate

Organized the store by returning all merchandise to its proper place.

Replenished supplies, bags and other materials at each cash wrap.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Routinely answered customer questions regarding merchandise and pricing.

Educational Background

2000 New York Institute of Technology New York, N.Y

Bachelor of Arts fine arts,advertising

1994 Bayside High School Bayside, N.Y

High School Diploma fine arts and graphic design

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