Customer Service Manager

Herb johnson

Email: *********@********.***

Address: **** ***** ********

City: Florence

State: KY

Zip: 41051

Country: USA

Phone: 513-***-****

Skill Level: Management

Salary Range: 60

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

HERB JOHNSON

8166 North Dilcrest, Florence, KY 41042

513-***-**** ************@*****.***

MANAGEMENT / BUSINESS DEVELOPMEN T

Management/ Business Development / Customer Service

Strategic & Tactical Planning / Marketing / Training / Negotiation / Relationship Management

Highly effective executive with excellent track record of improving results for both established organizations and emerging businesses. Creative problem solver skilled in developing and delivering effective marketing strategies. Demonstrated abilities in restructuring operations to increase sales while achieving cost reductions. Energetic and resourceful leader recognized for strong team building, training, and recruiting skills.

*Started up and grew Jabez Advisory Group (JAG) from one investment advisory rep to 21 in three years

*Created and implemented marketing program for JAG growing client base from zero to over 250 clients

*Turned around underperforming region for John Hancock Financial

Key Skills: Providing strong strategic and tactical leadership. Establishing comprehensive business and financial metrics, accountability and systems. Initiating solutions, enhancing revenues, reducing costs and improving profits.

Analyzing and positioning products and services for successful market penetration. Cultivating mutually beneficial strategic alliances and developing strong teams.

SELECTED ACCOMPLISHMENTS

Started up and grew Jabez Advisory Group (JAG) from one investment advisory rep to 21 in three years. Recognized market opportunity. Implemented recruiting and retention strategies. Hired staff and led development of successful marketing plans for each representative based on identified individual personal strengths.

Created and implemented marketing program for JAG growing client base from zero to over 250 clients. Developed innovative program targeting high net worth individuals. Utilized centers of influence as well as seminars, personal contact, golf outings, etc.

Grew asset base to over $60M for JAG. Implemented innovative market and asset allocation program. Utilized best performing and lowest cost investments available. Coupled with client goals and risk tolerances creating a portfolio generating highest possible return for client risk tolerance.

Turned around underperforming region for John Hancock Financial. Twelve office region was 41st of 48th nationally. Implemented policies and procedures tracking accountability in recruiting, retention and production. Raised recruiting standards to include education and testing. Upgraded training and mandated continuing education for all. Region improved from 41st to 6th in three years.

CAREER HISTORY

Remax Affiliates: 2009-Present. Full Service Realtor covering all aspects of buying or selling residential and commercial property.

Jabez Advisory Group, LLC, 1995 - 2008. Managed a staff of 21. Oversaw strategic planning, operations and business development for this Registered Investment Advisory Firm with over $60M in assets under management.

Regional Manager, John Hancock Financial Services, 1993 - 1995. Promoted to turnaround a poorly performing 12 office, 280 representative region. Directed operations, business planning, recruitment, staff development and production.

Manager, John Hancock Financial Services, 1988 - 1993. Promoted from Representative to reverse declining sales in Ohio/Kentucky district. Successfully recruited and trained sales team. Grew revenues 25% per year for five consecutive years.

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