Customer Service Sales

Amy Vass

Email: aboq2u@r.postjobfree.com

Address:

City: Knoxville

State: TN

Zip: 37918

Country: USA

Phone: 865-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accountable Supervisor demonstrating a high level of ownership and initiative. Quick and effective at decision making and maintaining excellent customer service throughout the sales process.

Educational Background:

High School Dipolma from Emory and Henry College, Emory VA 1/2001 to 12/1999 (Political Science/ Psychology)

Job History / Details:

Career Overview

Committed and motivated Supervisor with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor, and great initiative.

Professional Experience

October 2011 to Current

Academy Sports Outdoors Knoxville, Tennessee

Cashier Team Lead/ Camping Team Lead

Promoted from part time to full time and also to the camping department.

Supervised a team of 30 associates.

Accountable for daily deposits in excess of $90,000.

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Prepared the weekly schedules for associates in department.

Worked as a team supervisor to provide the highest level of service to customers.

Verified that all merchandising standards were maintained on a daily basis.

Maintained knowledge of current sales and promotions, policies regarding payment, exchanges and security practices.

July 2002 to August 2003

Lance Cunningham Ford Knoxville, Tennessee

Receptionist/ Billing Clerk

Effectively managed a high-volume of inbound and outbound customer calls.

Provided accurate and appropriate information in response to customer inquiries.

Defused volatile customer situations calmly and courteously.

Promoted to Billing Clerk as a result of performance.

Responsible for processing and distributing financial information for each customer.

Worked closely with upper management.

Awarded the White Glove award for accuracy two consecutive months given by Ford Motor Credit.

Data Entry of confidential customer information.

Calculated Salesman's commission.

Left position to stay home with newborn daughter.

Education

Emory and Henry College Emory, Virginia

Political Science/ Psychology

Coursework in Business, Political Science, and Psychology.

Member of the Psychology and Political Science Clubs.

Active member of Alpha Phi Omega Service Fraternity.

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