Manager Customer Service

PAMELA CONTRERAS

*** *. ***** **, *******, IL. 62075 • Home: 217-***-**** • Cell: 760-***-**** • ********@*****.***

Professional Summary

Dedicated marketing management, advertising and public relations. Areas of expertise include content development and brand management. Excellent problem solving skills. Organized, efficient and always willing to go the extra mile for on-time content delivery. Experienced Office Manager with a strength in managing multiple projects simultaneously and fostering a cohesive staff. Customer service professional dedicated to effective team management and customer satisfaction.

Skills

Social media engagement Product marketing specialist

Digital marketing Organized

Creative and innovative Sales training

Accomplished manager Special events planning

Work History

Storage Unit Manager, 08/2010 to 03/2013

Extra Shed Storage – 645 Front st. Rosamond IL. 62076

Directed and coordinated marketing activities and policies to promote products and services.

Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.

Foster Parent, 09/2004 to 04/2010

County Of San Bernardino (Alpha Treatment Centers) – 14176 Amargosa Rd Victorville, CA 92392

Maintained daily records of children's individual activities, behaviors, meals and naps.

Identified early warning signs of emotional and developmental problems in children.

Engaged with children individually to meet their emotional and physical needs.

Sparked imagination by helping children discover new things each day.

Sales and Marketing Manager, 02/1987 to 05/2004

Vital Signs – 657 Holt Blvd. Pomona Ca. 91767

Developed and implemented campaigns for email, online advertising, search engines and direct mail.

Analyzed usage patterns to understand ways in which customers used company products and services.

Defined and tracked campaign effectiveness and adjusted strategies accordingly.

Created market and customer-specific marketing solutions for managed brands.

Education

GED: General, 1979

Magnoila High School - Anaheim, 92803, CA

Additional Information

My background in signs and advertising give me unique perspective on material and social marketing. I understand color choices better than most on brochures & pamphlets and how they impact the readers. I personally strife for quality workmanship weather individually or a unified achievement.

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