Fakhrul Abedin

Amina Apt. Room No ***

Naya Nagar Station Rd.

Nr. Naya Nagar Bus Stop

Mira Road (E)Mumbai 401104

abopyw@r.postjobfree.com Mobile No.91-932*******

abopyw@r.postjobfree.com

CARRER OBJECTIVE

Over 6+ years of experience with a proven track record of success in the

Dialer Administration, Hardware Management & support for various BPOS

sector. Key strengths include working and consistently complete task on

time. Highly motivated, organized, responsible, and dedicate to meet

objectives. Able to solve problems quickly and effectively. Proven to be

effective at multi-tasking and working under pressure to achieve

objectives.

EDUCATION QUALIFICATION

1) Passed Diploma in Hardware Engineer from Scope Hardware, Howarh

2) Passed Diploma in Hardware & Networking from Alpha Computer Education,

Mumbra, Mumbai

3) Advance Computer Application from "Darbhanga Computer Academy",

Darbhanga

4) B.Sc. Math (Hon's) passed from L.N.M. Univ. Darbhanga Bihar.

JOB RESPONSIBILITIES

Dialer Management:

Aspect 7.0, 6.6 & 5.2

1. Administering Aspect Software uses tools like a Unified Command and

Control Administration, Real Time Reporting Producer, Unified Resource

Manager Client, M3 Manager, M3 Designer, Server Configuration, Gateway

Configuration, Data Views etc.

2. Create a New Service Inbound, Outbound, and new disposition Uploading

the leads & configuring the DNIS numbers

3. Management of database in Sybase. Strong Knowledge of Aspect 6.6

Database Structure (DB Server: Sybase)

4. Troubleshooting of technical issue regarding with outbound & inbound

campaign to Desktop, Telecom, network & dialer.

5. Co-ordinate with ISP and dialer support vendor for any related issue

6. AOD, ACD Campaign Monitoring, Alarms and Trunk Monitoring

7. Configuration of basic IVR scripts and Designing on ASPECT 5.2,

ASPECT UIP 6.6 and 7.0

8. Adjust Calling Strategies and Campaigns

9. Configuration of Resource group, Filter on Gateway.

10. Full responsibility for less IDLE time and more talk time

11. Dialer performance Co-ordinate between Operations, Client, Telecom,

Network and Desktop teams for new project implementations and daily

project related activities.

12. Handling the Database SQL Server,Primary Database, Backup Database,

DMS Server and Linux Server

13. Starting Servers & Services, Backup & Deletion of recording file and

Delete Logs of PDB, BDB, DMS.

14. Checking the Disk Space of LINUX, Restart LINUX Service and Server.

15. Various type of Reports from Data View and CDR Reports

16. Update TRAI (NDNC) Data base Manage

Genesys 7.6

1. Creation a new Agent Login Id / Service campaign Inbound/outbound

2. Uploading the leads

3. Manage the Outbound Contact Manager, Configuration Manager and

CCPulse+

4. Genesys Administrator

Avaya

1. User Id creation and mapping to Skill

2. Vector mapping

3. Skill Creation & Mapping

Database Management:

1. Hands on experience in configuring, installing, managing, monitoring

and troubleshooting SQL Server 2005.

1. Experience in performing regular Backups

(Full/Differential/Transaction Log Backups into Disk) and scheduling

tasks.

1. Experience in monitoring and optimizing the performance of the

database.

1. Experience in monitoring data activities (i.e. database status, logs,

space utilization, locks and long transactions).

1. Configuring high availability options like Log shipping and

Replication.

1. Maintenance of database with the activities of shrink database,

Indexing and Re-indexing of database, Backup of database etc.

1. Performed all the Database related activities such as Database Backup,

Restore Operations, and Troubleshooting Issues as and when occurs,

monitoring error logs, jobs etc.

2. Managing user Access:-

(a) Managing Logins and Users.

(b) Server and database roles

(c) Database Permissions

Desktop Management:

1. Expertise support on Dos6.2, Windows XP/2000, Windows NT 2003 Server.

2. Manage and administer user accounts, email accounts and group policy.

3. Manage and administer network services (DNS, DHCP, etc

4. Software & Hardware Installation, System Assembling, Troubleshooting

etc.

5. Attending day-to-day issues related to Campaigns

6. Create shared folders on file servers and manage security

permissions.

7. Technical & user support on various Networks, Application Software,

Hardware related issues

8. Maintaining inventory of desktops, servers, laptop, IP's

9. Creating User ID and allocating site's access as per requirement

forwarded by supervisor.

10. Installation and Maintenance of various types of Printers and outlook

configuration

11. Manage Antivirus updates / upgrades and patch controls

12. Implementation and Maintenance of Active directory, organizational

units and group policy

13. Testing of computers and ensuring that computer systems are

functioning properly.

14. Physical setting up of computers and software system installation for

various computer applications and programs

15. Identifying and solving any problems that affect computer operating

systems

16. Monitor system logs and activity on systems

17. Help in examination of network servers equipment and maintenance

PROFESSIONAL SUMMARY

. Fully aware of the infrastructure and architecture of the BPO.

. Good knowledge of Call Center functioning

. Proficient in Customer Relationship Management (CRM) Solutions from

Aspect Dialer 6.6 & 7.0

. Having strong Leadership qualities, sound Team Spirit, Innovative

Mind, excellent.

. Analytical and Problem Solving Capabilities, good Communication Skill

and a good Team Player.

. Interaction with the operation team and supporting their requirements,

. Interaction with other supporting functions like network and telecom

team to resolve the problem.

OPE OPERATING SYSTEMS

1

2 Dos 6.22, Windows 98/2000/XP, windows Server 2003, Red Hat Linux

APPLICATION PACKAGES & LANGUAGE KNOWN

3 MS- Office 2003, XP (Word, Excel, Access, Power-Point), Fox- Pro 2.5,

SQL Server 2000, C++, Visual Basic 6

WORK EXPERIENCE

1. Company Name Reliable Business Solution & Services

Designation Dialer Executive

Duration Aug 2011 to till date

Reliable Business Solution & Service is a Voice base BPO Call Center.

This call center is an Inbound & Outbound center. This center operates

on Aspect 7.0, Aspect 6.6, Genesys 7.6 Avaya, and Nice 3.5

2. Company Name Andromeda Marketing Pvt. Ltd.

Designation Dialer Executive

Duration Dec 2006 to July 2011

Andromeda is a voice base BPO Call Center five Branches in around

Mumbai. It provides a complete outsourcing for Insurance Solution for

one of leading Insurance Company. This Call Center is an outbound

center working on PRI and X-Lite Sip Soft Phone Lines. This center

operates on EPRO 5.2 and Aspect 6.5 version.

3 Company Name I-Serve

Designation Database Administrator

Duration Jan 2003 to Nov. 2006

EXTRA QUALIFICATION

Typewriter English

Speed 35 words per minute

PERSONAL DETAIL

Father Name : Samiul Abedin

Date of Birth : 9th Nov1973

Marital Status : Married

Nationality : Indian

Hobby/ Interest : Internet Surfing, Reading & Music

CO- CURRICULAR ACTIVITIES : NCC Certificate (A)

DECLARATION:

I hereby declare that the above-mentioned information is correct up to the

best of my knowledge.

Place

Date

Fakhrul Abedin

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