Testing Test

Ajay Naidu

Tel: 281-***-****, Email: ***********@*****.***

PROFESSIONAL SUMMARY

Over Six years of intensive IT experience in Software Quality Assurance

(SQA) and Testing of Client/Server, GUI and Web-based applications with

expertise in Manual and Automation Testing, System Testing including

Integration and Regression Testing in Telecom and Financial industries

business applications on Windows/Unix based Platforms.

Proficient in manual and automated testing. Excellent analytical skills

coupled with interpersonal, communication and self-organizing skills.

Assertive, committed and motivated team player.

. Proficient in analyzing the Business Requirements, System Requirement

Specifications (SRS), Functional Requirement specification (FRS),

Design documents to formulate Test Plans, Test Strategies, and Test

Cases.

. QA analyst in testing ERP, web based and client/server applications

using Automation tools and Manual Testing techniques.

. Excellent knowledge and implementing skills in complete Software

Development Life Cycle (SDLC) using Agile methodology.

. Experienced in manual testing with the focus on Functional Testing,

Regression Testing, Smoke Testing, Load Testing and System Testing.

. Experience in working with analysts, developers, and testers for

complex projects during the full Software Development Life Cycle

(SDLC).

. Expertise in creating Test Plans and executing Test Cases/Test

Scripts.

. Testing Client/Server and Web-based applications and performing Manual

Testing.

. Proficient in working on Windows and knowledge of UNIX environments.

. Prepared and documented Test Cases and Test Scenarios for both Manual

and Automated testing.

. Experience in conducting Black box, White Box, Integration, System,

Functional, Regression, GUI Testing and UAT and Database Testing.

. Experience in automated test tools like WinRunner, TestDirector,

Quality Center and Quick Test Pro.

. Extensive use of defect tracking tools Mercury Test Director, HP

Quality Center.

. Experience in performing back-end testing using T-SQL, PL/SQL and SQL

Queries.

. Experienced in testing and validating ETL Processes in data warehouse

applications, Used ETL tools SSIS, for Extraction, Transformation and

loading data into Data Warehouse

. Used SQL queries for retrieving large volumes of data from various

databases using TOAD and SQL*PLUS.

. Extensive experience with testing Multi-Tier application architecture.

. Expertise in data driven testing and creating reusable functions.

. Expertise in end-to-end and integration testing.

. Personal skills including Excellent Communication, strong sense of

organization and effective time management and have the ability to

work in a team as well as independently.

TECHNICAL SKILLS

Operating Systems : Windows NT 4.0, UNIX, MS DOS and Windows

95/98/2000/XP/2003.

Languages : C++, C, PL /SQL, Visual Basic, VC++, VB Script.

Database : Oracle 8i, Microsoft Access 2000, SQL server 2000.

Applications : Telegence, CARE, TOAD, MS Word, MS Excel,

MS Power Point.

Internet Tools : HTML, XML.

Automated Test Tools : Quick Test Pro 6.5/8.2, Win Runner 7.5.

Test management Tool : Mercury Test Director, IBM Rational

ClearQuest,

HP Quality Center 10.0, MS Sharepoint.

PROFESSIONAL EXPERIENCE

MetLife Insurance, New York, NY

(Feb2012 - Present)

Business Analyst/QA

MetLife is a leading global provider of insurance, annuities and employee

benefit programs, serving 90 million customers in over 50 countries. It

has market positions in the United States, Japan, Latin America, Asia

Pacific, Europe and the Middle East. I'm working on eQuote application

which was a web based portal used to give live, online life insurance quote

to the applicant and also the comparative quotes from different life

insurance companies.

Responsibilities:

. Gathered Business Requirements, analyzed data/workflows, defined the

scope, and performed GAP analysis.

. Followed a structured approach to organize requirements into logical

groupings of essential Business Processes, Business

Rules, and Information Needs, thus ensuring that Critical Requirements

are not missed.

. Used MS Visio to carry out the business modeling, data modeling, and

object modeling efforts to develop the business architecture for rapid

and controlled application development.

. Responsible for providing expert analysis of claim adjustments,

refunds, invoicing and payments received.

. Followed the UML based methods using MS Visio to create Use Case,

Activity and Sequence Diagrams.

. Met with client groups to determine User Requirements and Goals, thus

converting User Requirements and Business Requirements into Functional

Requirement Specifications.

. Prepared Business and Technical Requirement Specification documents.

. Utilized RUP to configure and develop processes, standards, and

procedures and to perform System analysis and organizational review of

existing QA processes.

. Managing ever changing requirement by placing appropriate change

control into the business design.

. Used Rational Requisite Pro for overall Requirements Management.

. Developed Data Flow, Work Flow, Process Flow, and Entity Relationship

Diagrams in MS Visio, and refined them.

. Worked as an Interface between the users and the different teams

involved in the application development for the better understanding

of the business and IT processes.

. Follow-up with the Developers and QA team for maintaining schedules

for release, bug fixes and any issues related to the application.

. Conducted User Acceptance Testing.

Environment: Windows 2000, Rational Rose, Rational Unified Process,

Rational Clear Quest, Microsoft Project 2000, MS Access, and SDLC.

Citizens Bank, Medford, MA (Mar 2010 - Jan

2012)

Sr.QA Consultant-UAT

Citizen Financial Group (CFG) is one of the 10 largest commercial banking

companies in the United States ranked by assets and deposits. CFG is owned

by RBS (The Royal Bank of Scotland Group). It is headquartered in

Providence, R.I. and they operate a 13-state branch network under the

Citizens Bank brand and Charter One brand. Extensive work experience on

Mortgage loans, second mortgage loans in various markets viz; MA, NY, PA,

Delaware etc. and also Debit Card Conversion and Relationship Rewards

Program projects.

Responsibilities:

. Analyzed functional requirements and documented the user

specifications and business rules.

. Involved in Functional and Regression testing of citizensbank.com

site.

. Writing and executing test cases based on FSD (Functional

Specification Document).

. Participating in weekly meeting to track the progress of testing

effort.

. Analyzed the Business requirements and flow of the business processes.

. Involved in writing Test Plans, identifying the test scenarios and

writing the test cases.

. Participated and lead reviews of test strategies, seeking sign off

from customers or customer proxies to mitigate business risks and

create business value.

. Respond to issues raised by customers during customer acceptance

testing.

. Analyzed the mapping between the test cases and requirements.

. Used the automated tool Quick Test Professional for regression

testing.

. Acted as the point of contact for all testing related activities for

the project.

. Designed scenarios, testcase based on borrowing objectives for First

time home buyer, Moving or relocating, lower monthly payment, fixed

rate & consolidate existing loan/debt, ARM.

. Designed testcases on mortgage points calculator for new home, taxes,

line of credit obtain etc with reference to Fixed rate mortage vs

Interest only mortgage.

. Created Demand deposit Account (DDA), Saving Account (SAV) and Money

Market Account (MMA), linked to the Existing cards and did

transactions on ATM, POS Terminals network.

. Worked with 3270 (CICS) and conditioned the card accounts according to

the Relationship rewards test scripts and Validated the Test results

in 3270, FDR and STAR.

. Used CMOD for cross data verification.

. Used Swipe machine with test VISA/Master cards to check the actual

data transaction in controlled situation.

. Involved in validating Card transactions data (Authorization and

Response codes, Amounts, SEQ Numbers, Bin and account numbers etc) and

Different Error message codes for invalid transactions.

. Used Navigator for Backend data validation by running SQL queries.

. Running few batch jobs (all details like program name, parameters were

provided by developers) and validate the updates.

. Used Extensive SQL in validating backend testing

. Used DBU utility to Query the database files mainly for record

updating.

. Used AS400 FTP to either transmit or receive the files where AUTOMATIC

TRANSFER was not available, as in END TO END testing requires complete

testing.

. Also used to create input files on AS400 using DB2/400 where ever they

are not available.

. Interacted with developers to resolve technical issues and provided

production support.

. Involved in setting up workflow for the automation team using Quick

Test Pro(QTP).

. Participating in weekly meetings to track the progress of testing

effort.

. Written Testplans in excel imported in Quality center.

. Used IBM Rational ClearQuest as bug tracking tool and defect

escalation is done in Quality Center.

. Used Quality Centre as to centralize the bugs and also to follow up

the bug status.

Environment: CICS, FDR, STAR, IBM Mainframes, AS/400, DB2/400, OS/400,

iSeries Navigator, SQL/400, Mercury Quality Center 9.0, Quick Test Pro 8.2,

IBM Rational ClearQuest, ATM terminals, POS terminals.

VONAGE, Holmdel, NJ (Dec

2008- Feb 2010)

Sr.QA Tester

Vonage is a commercial (VoIP) network company that provides telephone

service via a broadband connection. Involved in testing the Web

application, using both manual and automated testing methods.

Responsibilities:

. Tested the web-based application manually and used Quick Test Pro

(QTP) for Automation.

. Performed Functional, GUI, User Acceptance Testing (UAT) and

Regression Testing of the Application at different levels.

. Enhancing the QTP scripts with Checkpoints, Parameterization and

Synchronizations.

. Prepared test plan, test cases and test scenarios.

. Extensively used Test Director to track, review and analyse the

defects.

. Written User Defined Functions in QTP.

. Performed System, Functional, and regression testing.

. Created Virtual Objects for application testing using Quick Test Pro

(QTP).

. Involved in Requirement Review meetings.

. Designed Test Cases and Test Scenarios based upon the Use Cases.

. Update the test cases according to the change requests approved.

. Performed back-end testing using extensive SQL queries.

. Reported and tracked defects identified using Test Director. Verified

changes and closed bugs.

. Documented all data discrepancies identified during testing and

communicate local issues/concerns to the business unit.

Environment: Quick Test Pro (QTP), Test Director, AS400, Java, PHP, XML,

SQL, UNIX, Windows 2000.

Fifth Third Bank, Cincinnati, OH

(Oct 2007 - Nov 2008)

QA Tester

Fifth third bank provides 24 hour banking through ATMs and over the

Internet. With more than 27 consecutive years of record earnings, Fifth

Third Bank has long been recognized as one of the most sound and profitable

banks in the United States. This application is designed for instant credit

approval for online applications. An individual can apply for the credit

card online by entering the required details. An instant credit card

number, credit limit, expiration date, rewards and a welcome kit are

released to the member after satisfaction of the requirements.

Responsibilities:

. Performed manual and automated testing and defect tracking and

resolution of applications and solutions.

. Coordinating in the preparation of Test Plan/ Test Strategy for the

application after careful analysis of requirements and specifications.

. Created and executed detail function test script and test cases based

on the business requirements.

. Tested the functionality of different screens by performing object

testing & functionality testing.

. Automated the test process by developing scripts using Win Runner as

per test cases.

. Performed Track Record defect process flow in Test Director.

. Test Director used as Central Repository.

. Assisted in running automation scripts using Winrunner application.

. Created scripts for the running of various Matrices using Winrunner

. Used Winrunner for testing the compatibility of the application with

different platforms.

. Used Test Director as a repository for Test Cases and for Defect

Tracking.

. Performed Ad-hoc testing, Integration testing, End-to-End testing,

Function testing, Performance testing, System testing, User Acceptance

testing, Black box testing.

. Regression Testing was done at various phases of the project

development.

. Worked with developers using Test Director to fix the defects.

Environment: Oracle, java, Win Runner 7.5, Quick Test Pro (QTP), Test

Director, Java, HTML, UNIX, IIS 6.0, Windows 2003.

EDUCATION

. Bachelors in Science.

. Honors Diploma in Systems Management.

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