Carla S. Brannon

ITIL Project Manager

937-***-****

abopwq@r.postjobfree.com

PROFESSIONAL SUMMARY:

Sr. IT Manager; Secret Security Clearance; 10+ years of information systems

strategy, improving business processes, supporting critical business

objectives. Lead large scale web applications portfolios. Motivate, mentor

and guide cross functional teams.

KNOWLEDGE, SKILLS AND ABILITIES:

. ITIL Services Management, CMMI, Waterfall, SDLC

. CRM, ERP, E-Learning, Enterprise Architecture and FMS

. Manage multiple projects involving cross-functional teams

. 10+ years managing .net/java ETL / infrastructure platforms

. Proficient in Microsoft Project, PowerPoint, Visio, Excel and Word

. Generate timely and appropriate communications to project stakeholders

. Strong customer service orientation, written and verbal communication

skills

WORK EXPERIENCE:

Fort Eustis Army Base, Fort Eustis, VA Sep 12 - Present

Data Management Manager

. Report to the Director of Information Systems; communicating status

updates

. Manage requirements, analysis, development, integration, vendor,

internal and external IT teams

. Perform ITIL methodology, CMMI problem solving approach, improving

government processes

. Supervise Business Analyst, Software Developer, Database Administrator

and Systems Architect staff

. Analyze technical requirements and business strategy across multiple

lines of business

. Plan Data Warehouse, enterprise infrastructure and application

business requirements

. Coordinate Enterprise Architecture work efforts, monitoring key

project milestones and timelines

Capital One Bank, Richmond, VA Sep 11 - Mar 12

Manager Project Manager

. Managed data mining project life cycle, project plan, scope,

requirements and resources

. Guided weekly team meetings to rank, prioritize and complete business

requirements

. Organized IT Director, System Engineering and Data Warehouse matrix

teams

. Presented weekly stats updates to Enterprise Data Management (EDM)

leadership

. Directed day-to-day business / technical analysis with 12 team

members, on budget and on time

. Approved resources and project deliverables in the Clarity Enterprise

Content Management System

. Executed Agile methodology, facilitating sprints, daily stand-ups,

stories and detailed tasks

Bank of America, Charlotte, NC Sep 10 - Mar 11

Senior Project Manager

. Executed charter, scope definition, requirements gathering, project

planning, change control, risk management and reporting for SOA, Web

Sphere, Oracle, Java, J2EE, XML platforms

. Drove execution of project plan by delegating tasks and

responsibilities between 10-15 team members: Stakeholder, Program

Managers, Business Analysts, internal / external Developers and

vendors

. Simultaneously managed 6-8 data mining projects including resource

planning, Earned Value Management, budget development and cost control

. Performed portfolio management, scheduled and tracked resources within

the Clarity ECMS

. Operated project budgets up to $500,000, monitored and controlled

costs, updated financial reports

. Proposed recommendations, presented project status to leadership using

Microsoft PowerPoint

Department of Defense, Dayton, OH Oct 04 - Sept 10

Senior Project Manager

. Reporting directly to Flight Chief and Director, providing system

integration expertise, managing IT functions from development to

implementation

. Integrated purchasing, financial and accounting business case

analysis, functional and technical requirement traceability throughout

the Software Development Life Cycle to production

. Recorded detailed customer requirements, constraints, and assumptions

creating an Enterprise Performance Dashboard deployed to Air Force

Generals, providing real-time logistics analysis reports

. Analyzed workflow, business process and system functionality,

providing feedback and recommendations

. Facilitated kick-off meeting, user interviews to understand the

customer's business needs, user acceptance testing (QA testing), using

Doors and Quality Center tools, validating specifications

. Evaluated employee recruitment, selection, training, performance

assessment

Avtech Inc., Dayton, OH May 98 - Aug 03

Project Manager

. Planned, organized and directed resources, project team, assignments,

schedules and budget

. Ensured integration and maintenance functions were delivered within

approved budget

. Managed SDLC activities: systems analysis, design, code development,

testing and implementation

. Worked with Subject Matter Experts to gather e-Learning, Course

Management System requirements

. Designed and implemented IIS Web Services and SQL end-to-end

infrastructure, system configuration

. Delivered e-Learning web applications for Reynolds and Reynolds,

Borden Foods, General Electric (GE), Moto Photo and Minolta Printers

EDUCATION:

Bachelor Degree: Computer Information Technology, Sinclair College, OH

ITIL Certified, IT SM Specialist:

IT Service Management - implement new process areas according to the ITIL

framework, including Incident, Problem, Change, Asset and Configuration

Management. Maintain Continual Service Improvement of current process

areas. Provide ITIL training to the workforce, producing Standard Operating

Procedures.

Keywords:

Leadership, Program Management, Project Management, Process Improvement,

Leadership, Business Analyst, Team Building, Change Management,

Requirements Analysis, Requirement Analysis, Strategic Planning, Microsoft,

Project, PowerPoint, Visio, Outlook, Excel, Project Planning, Vendor

Management, ITIL Certified, Enterprise Data Management (EDM), Extraction,

Transfer and Load (ETL), Enterprise Content Management, Portfolio

Management, Master Data Management (MDM), Business Intelligence Objects,

Data Mining, Banking, Government

Contact this candidate