Customer Service Manager

Cesar A. Salas

***** ******** *****, ***** *******, CALIFORNIA 91350 ( 661-***-****

OBJECTIVE

Seeking a long-term position in a supervisory role that fully utilizes my

management and customer service skills

EDUCATION

ON-SITE Training ~ Los Angeles, CA

Various Workshop and Seminar Programs included:

The Techniques of Warehousing; Middle Management Skills; How To Improve

Productivity; Customer Relations; Frog Program with Barcode System

Santa Monica College ~ Santa Monica, CA

Classes included:

Introduction to Computers with Business Applications; Introduction to

Internet; Office 2000 Programs

Ecuadorian Air Force ~ Salinas, Ecuador South America

Classes included:

Mathematics; Science; Physics; Chemistry; Computer

EXPERIENCE

Rapport Furniture ~ Los Angeles, CA 1987 to June 2011

Warehouse & Customer Service Manager

Responsible to all clients/customers to ensure their service expectations

are met. Hold weekly meetings with sales staff and administrative staff to

keep track of customer concerns, billing and collection. Schedule delivery

drivers and warehousemen to meet all assigned tasks. Resolve personnel and

staffing issues. Spend time with clients to determine their requirements

and needs. Train, supervise and evaluate the performance of assigned

personnel. Assist in the selection of new employees. Observe and enforce

safety rules and regulations.

Mart Furniture ~ Santa Monica, CA 1982 to 1987

Warehouse & Customer Service Manager

Supervise and perform warehouse operations including receiving, marking,

storing and issuing of furniture. Assign, schedule and coordinate workload.

Schedule and assign routine and special deliveries of supplies and

materials. Maintain a variety of records and reports pertaining to the

operation of the warehouse. Operate warehouse and office equipment

including motor vehicles. Ensure that warehouse is a safe working

environment.

QUALIFICATIONS

Possess over 20 years of professional experience in warehouse management

and customer service.

1. Managed a large volume warehouse

2. Extensive knowledge of warehouse inventory practices and procedures

3. Purchase and coordinate all merchandise from local and international

suppliers

4. Contact vendors on all items to discuss delivery and improper orders and

charges

5. Maintain and update all inventory record keeping

Able to plan, assign, and supervise the work of subordinates

PERSONAL ATTRIBUTES

7. Computer literate on Office 2000, Frog Program, and Barcode Systems

8. Excellent interpersonal communication skills; relate well and maintain

effective professional

relationships with clients/customers, co-workers and people from

diverse backgrounds.

9. Coordinate, organize and schedule work assignments in a timely

fashion.

10. Efficient, systematic and able to prioritize to increase work

productivity

11. Ability to solve a variety of problems in a logical, organize, and

timely manner

12. Motivated, stable, and resourceful

13. Bilingual ~ Spanish

14.

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