Customer Service High School
Resume:
Kassandra Servin
*** *. **** ** *******, CA *****, United States (Home)
*** * ***** ******* **** Fullerton, CA 92831, United States (School) ************@***.***
.
.
Objective
.
To be a part of a secure and well-established company where I can develop my knowledge and skills and become more experienced in other careers.
.
.
Education
.
Katella High School,
High School Diploma, GPA: 3.85 2007-2011
.
California State University, Fullerton, Fullerton, CA
Pursuing Bachelors Degree in Biological Sciences, GPA: 3.80 2011-2015
.
.
Honors and Awards
.
• Deans list for CSUF freshman and sophomore year
• 9th-12th grade Honor Roll by the attainment of exceptionally high scholarship and citizenship
• 11th-12th grade AVID Gold Award (3.0 or higher)
• 11th-12th grade AVID student athlete award
• 12th grade Associated Student Body excellency award
.
.
Internship Experience
.
UCI, 101 The City Dr. St Orange, CA 92868
Volunteer March 2012 - Present
.
Help in the discharge of patients.
Answer and make calls to send volunteers to the appropriate place.
Accompany patients to receive medication.
Work with Microsoft spread sheet.
Run specimen delivery at the correct hour.
Complete paper work and filing when needed.
.
Saint Anthony Claret, 1450 La Palma Ave. Anaheim, CA 92805
Co-Teacher January 2011 - Present
.
Always use a positive tone with children and adults.
Establish and enforce clear expectations.
Communicate and plan with the teacher on a regular basis.
Attend regular staff meetings.
Participate in retreats.
Discuss curriculum and planning in staff meetings.
Involve families through classroom celebrations.
Involve families through volunteer opportunities.
.
Dr. Sean Walker, 800 N. State College Blvd Fullerton, Ca 92831
Researcher August 2012 - Present
.
Collaborate with other students in research.
Attend weekly lab meetings.
Keep stations clean and orderly.
Help others with research.
Write scientific papers.
Work with Microsoft Word, Excel, and PowerPoint.
Order amount of insects needed.
Collaborate and share information with other research labs.
Attend and speak at biological seminars
.
.
Skills
.
Bilingual professional with diverse experience in customer service positions. Proven ability to research, identify, and quickly resolve problems. Committed to and recognized for outstanding quality of work and customer service. Proficient with Microsoft Office and more than proficient in typing. Extremely quick learner who can work well alone and as a group.
.
.
Work Experience
.
Natural, 1177 S State College Blvd Anaheim, CA 92825
Cashier December 2010 - Present
.
Answer customers' questions, and provide information on procedures or policies.
Bag, or box and prepare orders for customers.
Compute and record totals of transactions.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Establish or identify prices of goods and tabulate bills using calculators, and cash registers.
Greet customers entering establishments.
Issue receipts, refunds, credits, or change due to customers. Maintain clean and orderly checkout areas.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Process merchandise returns and exchanges.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Request information or assistance using paging systems.
Resolve customer complaints.
Sort, count, and wrap currency and coins.
Calculate total payments received during a time period, and reconcile this with total sales.
.
.
References
.
Gwendowlen Viveros-High School tutor
Anaheim, CA
Years known: 7
*************@*****.***
Daniel Reyes-Home Depot employee
Anaheim, CA
Years known: 6
*********@*****.***
Maria Valencia-Business owner
1177 S State College Blvd.
Anaheim, CA 92825
Years known: 3
.
Contact this candidate