Customer Service Administrative Assistant
Resume:
ARLINE E. SMITH
East Rutherford, NJ 07073
****************@*****.***
Excellent Organizational Skills
•
SKILLS Microsoft Office Suite
5.
1. Strong Customer Relations Skills
10-Key Calculator
1.
2. Computer Proficiency
Shorthand – Steno Script
2.
3. Data Entry
Travel Arrangements
3.
4. Attentive to Detail
ADMINISTRATIVE ASSISTANT
ACHIEVEMENTS
FAIR HOUSING COUNCIL OF NORTHERN NJ, HACKENSACK, NJ
(2007-2009)
Provided administrative support to the Executive Director.
1.
Managed e-mails for the Executive Director.
2.
Greeted clients, answered inquiries and screened telephone calls.
3.
Outside errands when requested.
4.
Bulk Mailings/Maintained Office Supplies and Employee Time Sheets.
5.
Managed donation processing and acknowledgements.
6.
Maintained Petty Cash/Check Deposits.
7.
Participated in Fund Raising Events.
8.
Ensured assigned office equipment is adequately maintained and
9.
secured. Contacted vendors to report service issues.
ADMINISTRATIVE SUPPORT SPECIALIST
BERGEN FAMILY CENTER, HACKENSACK, NJ
(2005)
Reported to Director of Fund Development and the Director of Clinical Services.
10.
Converted data to Excel spreadsheets.
11.
Bulk Mailings/Letters/Participated in Fund Raising Events.
12.
Screened telephone calls and distributed messages.
13.
Greeted clients and accepted fees (credit cards, cash, and check) transactions.
14.
Opened and Closed Social Worker’s Confidential Patient Files.
15.
COMMUNICATIONS ASSISTANT
EISAI INC, WOODCLIFF LAKE, NJ
(1997-2003)
16. Supported professional drug information staff members in Medical Services.
17. Handled documents and records for product complaints.
18. Customer Service for co-marketing partners, outside medical professionals and
consumers. Answered inquiries and screened telephone calls.
19. Extensive Data Entry in Act II database.
20. Updated Standard Letter Formats and sent Extensive Mailings (with relevant
attachments).
21. Co-ordinated meetings in and out of department using Lotus Notes.
22. In charge of Lunch Meetings, Travel Arrangements, Expense Reports, Check
Requests and Employee Time Sheets.
EDUCATION PURSING 2-YEAR DEGREE
Bergen Community College, Paramus, NJ (GPA 3.45 – 28 Credits) (2010)
Contact this candidate