Customer Service Manager

Annmarie Howell

Address: *** **** ***** *****, ******, Pennsylvania 18013

. Mobile: 570-***-**** . E-mail: ***************@*****.***

Outstanding Customer Relations . Quality Assurance and Service Standards .

Project Planning and Development

Time Management and Prioritization . Problem Resolution and Decision-Making

Articulate Oral and Written Communication . Food and Beverage Operations .

Cost Control and Implementation

Influential Interpersonal and Communication Skills . Leadership, Staff

Training, and Team Building

Qualifications Summary

Innovative, outcome-focused, and service-oriented professional with proven

background in managing full-service hospitality operations in restaurants

and caf s, as well as events and contract food service within fast-paced

environment. Effective motivator, trainer, and mentor, with strong

commitment in continuous improvement in quality, productivity, efficiency,

and customer service.

Exceptional analytical, presentation, communication, and team collaboration

skills embodied in hardworking, ethical, and imaginative aptitude.

Adapt quickly to changing work environment and work well, both

independently and as part of a team.

Accustomed to working with individuals of diverse cultures and backgrounds.

Strong qualifications in food preparation and presentation, kitchen

management, as well as food safety and quality compliance.

Summary of Experience

Served as training specialist in the joint venture general managers (JVGM)

program as well as regional manager-in-training caf for new MIT hired for

the company, which is considered the highest program available for caf s.

Maintained high-quality sanitation standards in the kitchen as well as safe

and healthy food preparation environment by complying with food handling

and sanitation regulations.

Established and secured profitable retail relationships with current and

prospective customers and the community through implementation of

advertising schedule and sales promotions.

Effectively managed restaurant operations, which drove 10% profit growth.

Led and mentored managers concerning paperwork and food and cost waste,

which resulted in increased bonuses in the last two quarters.

Consistently delivered superior customer service by meeting food quality

and service standards to ensure utmost customer satisfaction.

Contributed in the development and implementation of strategies to enhance

client satisfaction and economy.

Ensured smooth flow of operations involving customer service, P&L analysis,

inventory control, payroll, labor scheduling and management, food supplies

ordering, financial reports review, and team development.

Developed and improved employee performance by retaining key employees and

initiating employee-focused incentives.

Ensured the sanitization of utensils, cutting/preparatory surfaces, food

storage areas, and water disposal areas.

Facilitated training for new employee and managers.

Took charge of preparing weekly sales projections as well as food and labor

costs.

Set and implemented strategies and activities to meet and surpass store

goals and service standards.

Work History

Assistant Manager . Panera Bread, Mount Olive, NJ . 2008-Present

Sales/Training Manager . Cracker Barrel, Trevose, PA . 2006-2008

Assistant General Manager . Carrabba's Italian Grill, Jacksonville, FL .

2003-2006

MIS/Workstation Technician/ System Administration . KOCH - OTTO YORK, Budd

Lake, NJ . 1999-2003

Education and Other Credentials

Bachelor of Science in Social Science, Minor in Mathematical Science

Grand Canyon University, Online

PC Repair Certification

Professional Career Development Institute, Norcross, GA

ServSafe Certified

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