Manager Customer Service
Resume:
William Heffernan
**** *. **** **. ***** Park, Ca. 90621
******@*****.***
Objective
To obtain a full-time management position that capitalizes upon my
operational management, human resource, inventory management and marketing
experience.
Professional Experience
. Property Facelift- Owner, 1/2010 -Current; Whittier, Ca. - Company worked
with General Contractors, Home Owners, Real-estate Professionals,
Apartment Complexes, and REO companies. Services provided are - Painting,
Carpet Cleaning, Carpeting, Debris Removal, Flooring (wood, tile,
linoleum)
. Bid Connections- Co-Owner; 6/2008-11/2009; Costa Mesa, Ca. - Company
was established to help General Contractors find potential customers. We
would look for potential customers for them and do the footwork to make
first contact. Introductory letters, phone calls and meetings with
potential clients.
. Auto Trader- Circulation Manager; 1/2005-03/2008; Santa Fe Springs, Ca. -
Responsible for the distribution of national, regional and locally
produced Trader Publishing Company publications within an assigned
geographical area. Also responsible for the developing new markets,
increasing circulation and revenues. Also responsible for hiring,
training, firing, reviewing, payroll, P&L's, weekly stat reports, opening
new outlets, customer service on all levels, and auditing routes on a
regular basis.
. Gold X Financial Services, Inc. - Branch Manager; 2/2003-11/2004; Garden
Grove, Ca. - Responsible for operations and daily branch activity
including total revenue, collection percentages, and employee
development. Surpassed daily goals for store, daily procedures, and
refine innovative marketing techniques. Cultivated working relationships
with business managers, business associates, and marketing leaders within
the industry.
. Advance America- District Trainer/Branch Manager; 06/2000-02/2003; Garden
Grove, Ca. - Trained and assisted Divisional Director of Operations in
development of branch managers and managers in training. Implemented
sound marketing strategies resulting in increased annual revenue. Exceed
monthly revenue goals and develop plans to expand customer base.
Recruited, hired, payroll, reviews, assisted other branches when needed,
dealt with police when needed and gave support to other branches with
problems in all categories, and audited other branches on a regular base,
and developed other team members with implementing new ideas or new
company standards.
. Smai Security, Inc.- Controller; 10/1997-06/2000; Rowland Heights, Ca. -
Evaluated strategies and analysis for existing and future locations.
Responsible for the revenue of multiple locations and accountable for the
staff of twelve officers. Scheduling staff and assisted in payroll.
Developed working relationships with property managers, business owners,
and business centers.
. Victor Moulding Co, Inc.-Warehouse manager; 03/1987-09/1997; Pomona, Ca.
- Provided vision and leadership skills to all staff members. Developed
operational and procedural programs to increase production and ensure
quality customer relations. Trained and developed staff members and
improved employee retention while reducing work related injuries.
Summary of Qualifications
Self-motivated customer-focused individual with proven strengths in
marketing, office management, and employee training. Outstanding
flexibility in adapting to both top-down and bottom-up change. Ability to
manage numerous projects with ease, while satisfying customer needs and
management's objectives. Proficient in productivity software to maximize
efficiency through technology. Powerful analytical skills in uncovering
solutions for any problems and effective decision-making abilities.
Outstanding diplomatic communication style which keeps people motivated and
working together.
Education
Mount San Antonio College Walnut, Ca.; 1995-1997
Business Management/Law Enforcement Courses
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