Systems Admin
Resume:
Ben Schultheis
*** ****** ****** **********, ** *5144 . *************@*******.*** .
Objective
Seeking a IT professional position with a quality organization that can
utilize my proven skills in network engineering, network administration,
systems administration, and project leadership.
Technical Certifications
. VMWare Certified Professional
(VCP)
. Microsoft Certified Systems Engineer : Messaging
(MCSE: Messaging)
. Microsoft Certified Systems Engineer: Security
(MCSE: Security)
. Microsoft Certified Systems Engineer
(MCSE)
. Cisco Certified Network Associate
(CCNA)
. Microsoft Certified Systems Administrator: Messaging
(MCSA: Messaging)
. Microsoft Certified Systems Administrator: Security
(MCSA: Security)
. Microsoft Certified Systems Administrator
(MCSA)
. Microsoft Certified Professional
(MCP)
. Certified LAN/WAN Engineer
(CLWE)
. Certified Microsoft Network Administrator
(CMNA)
. Comp TIA
(NET+)
. Comp TIA
(A+)
. Accredited Platform Specialist
(APS)
. Dell, IBM and HP Certified
Technical Skills Summary
Connectivity & Hardware Cisco AS5300, Cisco 3550, Cisco 3500, Cisco
2600, firewalls, routers, switches, wireless, T1,
Ethernet, Fast Ethernet, Gigabit Ethernet, FDDI,
Cable/DSL modem, Analog dial-up, Symmetrix, Celerra
OS & Enterprise Apps Windows NT/2000/2003/2008 Server, Exchange
Server5.5/2003, Norton Antivirus, Symantec, ISA
firewall, Proxy Server, VMWare, Terminal Server. Men and
Mice, DataProtector, Avamar, EMC Replication Manager,
Unix, Linux, Windbg, Service Center, InfraEnterprise,
VMware Service Manager
Technologies RAID, SCSI, UPS, Active Directory, DNS, WINS, DHCP, RIS,
Remote Desktop, SQL, IIS, Citrix
Desktop Technologies Windows 3.11/95/98/NT/2000/XP/VISTA/7, Microsoft
Office, Visio, Internet Explorer, Mozilla Firefox,
Scanners, Desktop and Networked Printers
Summary of Technical/Professional Experience
Randstad Technologies Senior Systems Administrator/Team Lead Global NOC
2008-Present Pittsburgh, PA
. Single point of contact among multiple teams globally to streamline
processes and quality control
. Monitor 4000+ Windows, Linux, And Unix servers in PPG global footprint in
a 24x7x365 environment
. Monitor the global VM infrastructure
. Monitor PPG global networking Infrastructure
. Ticket auditing to provide quality control and maintain strong
relationships with management of teams globally within PPG
. Conducted meetings with management of all the Global NOC's customers
internally and externally to onboard new processes
. Troubleshoot and repair all servers in PPG global footprint onsite and
remotely
. Monitor EMC Replication Manager for errors and troubleshoot accordingly
. Unix/Linux administration
. Manage scheduled backups and restores using Dataprotector, Avamar, and
ERM.
. Lead for multiple projects including the Global NOC creation.
. Project Lead to integrate backup and restore processes and procedures in
accordance to each regions requirements
. Technical Writing
. Train team members on day-to-day job responsibilities and escalation
processes
. Involvement in the interview and hiring process and performance reviews
of Global Network Operations Center team
. Managed the team to meet SLA's on all tickets and service requests
. Created and managed the shift schedule for the 24x7x365 Network
Operations Center and staffed accordingly
. Integral part of weekly team meetings to provide feedback from other
teams, onboarding processes, and addressing issues
. Implemented improvements to increase value and proficiencies
3 Rivers IT Solutions, LLC. Network Administrator
2003-Present Springdale, PA
. Self-motivated, driven, and accomplished network professional
specializing in the design, implementation and coordinator for a wide
range of computer and network services offered by 3 Rivers IT Solutions
. Manage others and able to perform exceptionally in stressful mission-
critical environments; consistently exceeding customer expectations
. Installation and configuration of WINS, DNS, DHCP, as well as allocated
IP addressing schemes
. Extremely flexible and able to consistently adapt and perform well in
unrelated and dissimilar tasks and environments
. Installed and configured Enterprise Certificate Authority for windows
2003, created digitally signed and encrypted email messages through the
use of Certificate Authority and Secure Socket Layers, and installed and
configured Internet Information Services (IIS)
. Created a multiple location Distributed File System and configured the
redirection of Documents and other folders
. Performed installation and configuration of Remote Installation services
(RIS), ISA, and proxy firewall software
National City Bank Technical Analyst III
2003-2008 Pittsburgh, PA
. Effectively communicate with senior management, third party vendors,
technical staff, as well as non-technical end users
. Configured replication processes and schedules, designed and performed
integration of Routing and Remote Access
. Implemented exchange 2003 services, performed administration of user
accounts, installed and configured backup system, installed and configured
Active Directory Services, designed hierarchical information structures
using organizational units, domains, and sites
. Created trust relationships, and implemented security through Group
Policy Objects
ISA, Inc. Computer
Specialist 2000-2003
Pittsburgh, PA
. Software installation and technical support for, but not limited to, the
following software: All Microsoft Office Suites, WordPerfect, DOS, All
Adobe products, All Symantec products
. Software Installation and technical support for the following Operating
systems : Windows 95, 98, XP
. Implemented all hardware installation, maintenance, and repair
Quality Computer Services, Inc. Field Engineer/Trainer
1996-2000 Blawnox, PA
. Responsible for the installation, maintenance and configuration of all PC
hardware and software, terminals and PC peripherals for all customers
Education
Tech Pros Group, Inc. LAN/WAN Engineer Program
Irvine, CA
Computer Tech Associates Degree in
Specialized Business, CIM Pittsburgh, PA
Contact this candidate