Customer Service Manager
Resume:
Martin Ackerman
***********@*****.***
**** ********** ***** ******, ** 08817
SUMMARY OF QUALIFICATIONS
•Over thirty years of experience in: customer service, organizational leadership, and team building with strong merchandising, shrinkage control, and loss prevention skills
•Proficiency in Microsoft Word and other basic computer functions.
• Responsible for supervising up to 40 individuals at any given point.
EDUCATION:
Bachelor of Arts in Business Administration
SUNY: New Paltz New Paltz, NY
RELEVANT EXPERIENCE:
STORE MANAGER September 2012=Present
Family Dollar Stores Charlotte, NC
•Managed store with annual sales of $2.5 million
•Supervised over total daily store operations
•Implemented merchandising techniques to make a low profit store more profitable.
ASSISTANT STORE MANAGER September 2008 – December 2011
CVS Pharmacy Yardville, NJ
•Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
•Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers.
•Monitor sales activities to ensure customers receive satisfactory service and quality goods
DEPARTMENT(S) MANAGER March 2002 – September 2008
Lowes Home Improvement Center Piscataway, NJ
•Responsible for custom order sales in both the Plumbing and Lumber Departments.
•Managed Lumber, Plumbing, Electrical, Hardware, and Millworks both concurrently and consecutively.
•Responsible for scheduling, ordering, inventory and shrinkage control, and merchandising.
•Received Salesman of the Month for 6 consecutive Months in Plumbing Dept.
STORE MANAGER September 2000 – February 2002
Rite Aid Pharmacy Linden, NJ
•Hire, train, and evaluate personnel in sales, promoting or terminating workers when appropriate.
•Budget and plan labor costs plus sales goals for a $12 Million yearly per total store
•Responsible in dealing with the shut down during a companywide organizational restructuring.
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