Customer Service Medical Assistant

MARGARET ANOCHIE

**** ********* ****. ● Atlanta, GA 30350 ● 404-***-**** ● *******@*****.***

Objective

Dedicated and technically skilled business professional with a versatile administrative support skill coupled with medical assistant experience eager to leverage fifteen years of experience and secure a position. Highly organized, efficient and skilled in a variety of office support tasks.

Key Skills

Office Management

Staff Development & Training

Bookkeeping (A/P & A/R)

Spreadsheets & Reports

Transcript Review /processing

Strong organizational skills

Report & Document Preparation

Filing & Data Entry (75 WPM)

Administrative duties

Payroll Clerk

Claims Processing

Processing rtn’s. drops, & LOA’s

Records Management

Meeting & Event Planning

Inventory Management

Expense Reduction

Excellent negotiation skills

Spreadsheets & Reports

Experience

MedTech College

08/10 – 08/12

MA-Instructor

Instructing / educating students on the language of medicine/ medical terminology and Anatomy and physiology, while accommodating to each students learning style and encouraging students to be lifelong learners. Student advisement, classroom management and administrative duties.

Results:

• Increased student engagement / attentiveness in class.

• Increase class participation due to friendly competitiveness created in order to achieve accolades for portfolios.

• Increased student retention.

• Increased student thirst for constant knowledge and research.

Anagric Tax Services

10/08- 08/10

Office Manager Assistant

Provide administrative and executive support within busy office. Manage executive team’s calendar; plan client meetings; prepare reports, spreadsheets and presentations; manage records; Developed sales and use tax returns, prepared personal tax returns and determined depreciation of fixed assets for tax purpose reports and administer database.

Results:

• Earned “outstanding” ratings on annual reviews for the past two years.

• Recognized for high-quality work, organizational strengths

and exceptional customer service delivery.

• Praised by supervisor for excellent performance as interim office manager (supervising three staff) during his eight-week leave.

• Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all projects.

• Demonstrated the ability to learn new organizational processes, workflows, policies and procedures with minimal ramp-up time.

• Identified errors and recovered financial funds in overpayments.

Sedgwick Claims Management 06/07- 04/08

STD-Claims Processor

Analyze reported claims, processed claims accordingly, determine benefits due and make timely payments and adjustments. Medically manage disability claims, coordinate investigative efforts and thoroughly review contested claims. Evaluate and arrange appropriate referral of claims to outside vendors and negotiate settlement of claims up to the designated authority level. Calculation and processing of claimants funds / checks, benefits review, explanation / education of enrollment plan eligibility, medical review, EMR, posting and balancing of clients check books.

EMPLOYMENT HISTORY

04/05- 05/07 Corinthian Colleges Inc. Lead Instructor

01/04- 04/05 ENT of Ga. Independent Contractor

01/02- 01/04 North Atlanta Pediatrics Dual MA & Ref. Coord.

05/00- 01/02 North side Pediatrics Ref.Coord. / Prior Auth.

12/01- 05/00 The Leland Clinic Endocrine MA

04/00- 12/01 Southern Crescent Personnel Dual Medical Assistant

Education

Academic Diploma

Shorter University 10-12 Bachelor of Science in Management

Atlanta Technical College 09-10 Studied License Practical Nursing

H & R Block 09-11/2006 Tax Accountant

WICU 05-06 Business Management.

Georgia Medical Institute 97-98 Degree in Allied Health

Frederick Douglas H.S 91-95 H.S. Diploma

Certification

Property & Casualty License

OSHA

X-Rays

CPR Instructor

Bone Density

Situational Leadership II

Instructor of Month

REFERENCE UPON REQUEST

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