Customer Service Manager
Resume:
David Ralston
Grapevine, Texas 76051
**********@*****.***
Profile
Results orientated to achieve goals through integrity, leadership, teamwork
and superior customer service. Driven by customer satisfaction and drive
to exceed expectations to ensure return business and brand loyalty.
Areas of Experience
22 years of exemplary, award winning leadership and experience in
convention service, this includes the following
. Convention set-up and break down
. Shipping and receiving management
. Personally attend to customers to ensure satisfaction and repeat
business.
Liaison between group contact and all hotel departments.
. Resolve all contact requests and complaints in a swift manner.
. Able to learn, multi task and make decisions quickly in order to react
to fluctuating agendas.
. Build a positive working environment between all departments.
. Create weekly schedules.
. Cost effectively order and maintain equipment.
. Inspect ballrooms to ensure cleanliness and proper set up well before
function start time.
. Innovative harmonious and loyal.
Work History, Awards and Certification
Westin Stonebriar Resort and Golf Club, Frisco, TX 8/2005-
Present
Banquet Houseman Supervisor
. Won Employee of the Month in November 2005
. Nominated for Employee of the Month in February 2006
. Westin Experience Renewal Instinctive Service and Emotional Service to
the Brand Certification
. Trained in Service Culture
. Two time Brand Champion
Phoenix Mesa Marriott and Mesa Convention Center, Mesa, AZ
5/2004-5/2005
. Banquet Manager in Training
. Manager of Shipping and Receiving
. Banquet Set Up Supervisor
. Banquet Supervisor
Marriott Mountain Shadows Resort and Golf Club, Scottsdale, AZ 11/1991-
5/2004
Banquet Set Up Supervisor
. 5 Bill Tiefel awards
. 3 Golden Key awards
. Employee of the Month
. Foundations of Leadership certification
Education
. Bachelor in Business Management, University of Phoenix
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