Customer Service Manager
Resume:
Jay Q. Branham
Resume of Qualifications
Wagoner, Ok. 74467
I am interested in pursuing employment opportunities with your organization. The
enclosed resume will provide you with information regarding my background and
experience. I am confident that I possess the skills and capabilities to immediately
assume a productive role in your organization.
As indicated on my resume, I offer:
• Over 7 years management experience
• Experience establishing and implementing cash control policies
• Associates degree in Accounting
• Persuasive skills as a communicator
• Over 3 years accounting experience
• Over 7 years purchasing experience
Should my qualifications be of interest to you, I would welcome an opportunity
for a personal interview to discuss your goals. I feel that I have the qualifications
to be an asset to your organization.
Thank you for your time and consideration. I look forward to hearing from you
soon.
Sincerely,
Jay Q. Branham
PROFESSIONAL OBJECTIVE:
To obtain a position as requiring solid experience managing resources, building an effective team
and coordinating promotional programs. I desire a position with advancement opportunities based
upon individual performance and achievement.
SUMMARY OF QUALIFICATIONS:
• More than 7 years managerial experience with a proven record for controlling cash, purchasing,
ordering merchandise, supervising personnel and directing operations.
• Skills in planning and coordinating multiple projects simultaneously; proven experience
establishing priorities and achieving current and long-range goals.
• Supervisory skills for building teams, directing activities and evaluating progress.
• Influential oral and written communication skills with a proven record for interacting with
individuals with diverse backgrounds.
EDUCATIONAL BACKGROUND:
Central State University
Edmond, Oklahoma
Public Relations and Communications
Seminole Junior College
Seminole, Oklahoma
Associates Degree in Accounting
Seminole High School
Boys State Representative
National Forensic League
Profile:
Influential communication skills…Resourceful… Flexible… The ability to learn and master new
systems with ease…Goal-Oriented…Decisive…Effective Public Speaker… Time Manager Skills
PROFFESIONAL EXPERIENCE:
2010-2011
Whitehorn Cove Marina
Manager
Handled all aspects of Marina Accounting
Al orders for Bar, Restaruant, tackle shop and all marina functions
organized and hosted all events on the property including entertainment and catering events
customer service with tenants and customers
2003-2009
Coldwell Banker Real Estate
Realtor
effective closing techniques
maintained all costumer relations
top 10 producers 3 years running
multi million dollar producer
negotiated contracts
1999-2003
Fast-bucks Pawnworld
Owner/Manager
Handle all cash transactions
All Human Resource and employee benefits
managed 3 locations
1996-1999
Commercial Financial Services
Finance
Account Analyst
• Reconciled 42 multi-million dollar accounts, 18 on a daily basis.
• Handled all deposit transactions totaling over 165,000 transactions per month.
• Reconciled corporate payroll accounts of over 3500 employees.
• Handled corporate investment accounts including stock dividends.
• Maintained corporate Flex-Benefit and Tax Reserve Accounts.
• Generated and reconciled general ledger entries.
• Communicated as sole liaison between corporation and bank representatives.
Accounts Receivable
Teller
• Posted in excess of 5000 transactions daily.
• Restructured procedures for new technologies.
• Balanced and recapped daily transactions.
• Researched and resolved outstanding reconciling items.
• Taught bi-weekly classes covering all facets of Accounts Receivable for Management Trainees.
1995 - 1996
Aaron Office Furniture
Assistant Manager
• Applied management skills in overseeing inventories, ordering merchandise, setting up displays
and providing optimum customer service.
• Handled accounts payable and receivables.
• Identified and resolved problems.
• Handled all purchase orders as well as all purchasing for warehouse stock and office supplies.
1994 – 1995
Memorial Park Cemetery
Family Counselor
• Presented the features and benefits of services.
1991 – 1993
United Artist, Northpark Cinema IV & UA Fontana VI
Assistant Manager
• Implemented operational controls and customer service policies.
• Assured compliance with cash control policies.
• Recruited, hired, trained, developed and motivated employees; handled payroll functions.
• Operated a computer system preparing management and operational reports.
• Handled all purchasing and negotiating of film rentals as well as general supplies.
1988 – 1991
Strothers Twin Cinema, Seminole, Oklahoma
Manager
• Directed all phases of the theater operations including booking of films, staffing, accounts
payable, payroll and customer service. Prepared all documents for refinancing for owner.
REFERENCES
Jay Standley
68984 S 313th rd
Wagoner, Ok. 74467
Home: 918-***-****
Terry Burgin
P.O. Box 173
Wagoner Ok. 74467
Home: 918-***-****
Ginger Werronen
68984 S. 313th rd.
Wagoner, Ok. 74467
Home: 918-***-****
Contact this candidate