Customer Service Administrative Assistant

Location:

Posted:

March 15, 2013

DANIEL EL-REDA

******@*********.***

Objective

Energetic, self-starter, organized and detail-oriented person seeking to provide

exceptional administrative management within a dynamic company.

Skills

Strong Computer knowledge, fluent in Microsoft Office Suite and Outlook,

Managerial and Administrative experience. Excellent Communication skills

and professional customer relations. Fluent in English and Spanish.

Professional Experience

Administrative Assistant

02/2007 - 04/2012 SOUTHEAST FROZEN FOODS CO LP Miami, FL

Work directly with Vice President. Apprise him of status of five distribution centers, employees

and management liaison. Prepare customer and vendor reports as well as daily reports and

create numerous spreadsheets as needed by VP using Microsoft Excel. New customer liaison.

Primary contact for IT department for projects and emergency requests. Disseminate daily

reports to buyer and merchandisers, VP and Director of Procurement. Supervise five buyer

assistants. Manage status of product inventory for five distribution centers, run timely reports

for buyers and make any necessary changes on a distribution report for deliveries of product.

Sign-off and approve sales using the AS400 E3 Trim Buying System. Process direct ship

orders, receive into inventory and submit to accounting for billing. Improved processing time for

processing invoices for Costco using Lotus Notes. Manage overall office responsibilities and

functions for several departments such as procurement, customer service, sales, the warehouse

and the export department.

Admissions, Registration, Records Supervisor

01/2001 - 02/2007 MIAMI DADE COLLEGE Kendall, FL

Manage three departments; Admissions, Registration and the Records department.

Train employees to follow admissions policies and procedures. Counsel students on

admissions and registration issues, including current student issues. Maintain student records,

Prepare timely response to subpoenas, handle record inquiries from Government agencies such

as the FBI. Review, process and contribute to the selection of grade appeals and participate in

such committees. Implemented scheduling procedure for classrooms and conference rooms for

the entire campus. Increased processing time for incoming and outgoing student transcripts

and grade changes.

Education and Training

Miami Dade College Associate's Degree 1997