Customer Service Manager
Resume:
JERINA O. ORDOÑO
***** ********* ***** *************, ** 20716
************@*****.***
CAREER HISTORY
Event Planner/Administrative Professional - Booz Allen Hamilton (May 2009-January 2013)
Ms. Ordono has over 10 years of combined experience in top notch customer service, special events management and business administration. Major and most recent duties include over 10 years of experience in planning special events, outreach projects and technology training programs for a large Fortune 500 company, private sectors and non profit organizations. Through her dedication and passion for corporate events, as well as philanthropy and community based efforts, Ms. Ordono had the pleasure of establishing positive relationships and becoming an advocate for non-profit organizations such Stepping Stones Shelter, The Children’s Inn at NIH, National Institutes of Health and Fight Colorectal Cancer. Ms. Ordono is dedicated, professional and ambitious.
Event management and coordination has previously included attendance in the hundreds.
Responsibilities include: managing the overall costs and budget, managing attendee orientation, catering coordination, Audio-visual training and assignment, transportation, hotel and logistics planning, venue selection, guest services and further more.
● Fight Colorectal Cancer (ongoing from January 2013)
● Health Principal Collaboration Dinner Meeting (July 2012, Washington DC)
● Bring Your Child to Work Day (April 2010 & April 2011)
● The Children’s Inn, Thoughtful Treasures Program (April 2010 & April 2011)
● The Children’s Hospital (October 2010)
● Work Where You Live All Hands in Rockville, MD (January 2010)
● NHLBI (National Heart, Lung, Blood Institute) Proposal Team Win Event (May 2010)
● NIMS (National Information Management System) Proposal Team Win Event (2010)
● Assessment Cycles (July 2010 and December 2010)
● SD (Systems Development) Pilot Kickoff and Communication/Collaboration Tools Training (September 2010)
● NCS MIMS (Main study Information Management Suite) Win Event (November 2010)
● Rockville Senior Leadership Promotion Celebration at Lakewood Country Club (December 2009)
● Stepping Stones Shelter (2009)
-Active member of International Association of Administrative Professionals (IAAP), the Parent’s Forum Leadership, and Rockville Work for Leadership Committees.
Office Manager - TischlerBise Inc. (TBI), Bethesda, MD (2008 - 2009)
Responsible for direct support to the President of TischlerBise. Duties included greeting customers and clients upon entry to the main office, managing meetings and special events. Other administrative management duties include: coordinating travel, expenses, time sheets, calendars, proof-reading and editing reports/presentations and proposals for punctuation and grammar.
Administrative/Executive Assistant - DRS C3 Systems (DRS), Gaithersburg, MD (2006 - 2008)
Greeted and escorted clients to internal meetings. Served as a liaison between vendors and the company, processed purchase requests, travel and expenses. Established relationships with restaurants and caterers. Managed order entry of sales into SharePoint and maintenance of uploading government regulated documents.
Office Manager/Benefits Administrator - Sonneville International Corporation (SIC)/The Permanent Way Corporation (PWC), Alexandria, V.A. (2004 - 2006)
Greeted and escorted clients to internal meetings and served as an acting liaison to clients and vendors.
Developed company website.
Served as an acting human resource manager: managing medical insurance plans, 401 K and additional company benefit package.
Program Coordinator - American Society for Training and Development (ASTD), Alexandria, V.A. (2003-2004)
Developed educational training programs/seminars for workforce development. Provided administrative support to directors and managers.
Operations Associate - Public Broadcasting Services (PBS), Alexandria, V.A., (2000-2003)
Served as a senior lead customer service representative located at the head call center for PBS’ fulfillment area; served as a project lead for customer web-based system and was an active member of a high performance group of managers, which utilized innovation and creativity of new products.
EDUCATION:
● Arts Institute of Pittsburgh-September 2008-2009
● Montgomery College, Rockville, M.D. 2000-2002
● Graduate of John F. Kennedy H.S., Silver Spring MD
COMPUTER SKILLS: Windows 8, Windows XP: MS Office-Word, Excel, PowerPoint, Outlook, Vista, Adobe Creative Suite, SharePoint, Constant Contacts, Oracle ERP, TIMMS applications, Oracle Discoverer, Adobe InDesign, Adobe Photoshop and Sketch Up Pro.
KEY ACCOMPLISHMENTS/RECOGNITIONS/AWARDS:
2011 Booz Allen Hamilton-Excellence in Service Award: created interactive outreach programs for non-profit organizations for children with special needs, women and children in shelters and for the good of the company’s team moral.
2008 DRS’ E.A.T.-Employee Action Team
Served as a member/consultant of DRS’ E.A.T.-Employee Action Team: acting consultant to the company and creating a business approach to solve company/staff issues; strategically geared to develop and improve the organization globally, focusing on metrics.
2003 *PBS AWARD: Bravo Bonus Award, Success Share Bonus Award
Promoted and assigned to work on a team of department managers in recommending overall improvements to customers and PBS stations, while providing high quality customer service support to assist in meeting goals and business objectives.
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