Manager Customer Service
Resume:
Jerilyn (Jeri) M. Harrington
317-***-**** ********@***.***
**** ***** ***** ****, ************, IN 46221
Employment History:
FedEx Express Indianapolis Airport Hub - October 2012 to Present – Part Time
Outbound flight operations material handler – Night shift
6311 Airway Drive, Indianapolis, IN 46241 Manager/Mr. Daniel Rogers 317-***-****
Indiana State Fair - July 2012 to August 2012 – Temporary/Seasonal
Customer service support in the photography area at the Ellison Bakery Home & Fine Arts Building
1202 E. 38th Street, Indianapolis, IN 46205 Supervisor/Mr. Steve Patterson 317-***-****
Indianapolis Marriott Center - May 2002 to June 2012
(Indianapolis Marriott East, Fairfield Inn & Suites Indianapolis East, LaQuinta Inn Indianapolis East)
Director, Event & Catering Sales Manager for groups & events of all sizes & market segments hosted at
the Marriott, LaQuinta & Fairfield. Booking &/or rebooking & finalization of all guest room & meeting
logistics between the group, their guests & the hotel operation departments
I specialize in relationship building & working for the clients & meeting planners helping to secure
their outside activities & entertainment
Catering Sales Increasing/Managing Catering Revenue Budget of 5 Million+ Annually
Responsible for meeting & maintaining Marriott Customer Service/Event Satisfaction Scores
My Personal Event Service Scores in Planning Overall Satisfaction:
2012 Jeri 93.8% Brand 77.2%,
2011 Jeri 92.6% Brand 75.8%
2010 Jeri 94.3% Brand 73.9%
Hotel Program Administrator-Delphi, Delphi Diagrams, Market Vision & Meeting Matrix
Other Software-All Microsoft Office Programs, Outlook, Adobe, Photo Shop, Marsha & more
7202 E 21st Street Indianapolis, IN 46219 Manager/ Mrs. Judy Blattert 317-***-****
2012 Indianapolis Super Bowl Host Committee Hotel Quarterback
Helped keep (16) hotel properties on track with contracts & event information
2010 NCAA Men’s Basketball Final Four Indianapolis Hotel Representative East Region
Traveled to Syracuse, NY helped our Indianapolis Event Team prepare the East Regional Champs for
their stay in Indianapolis during the NCAA Men’s Basketball Final Four Championship (West Virginia
Mountaineers)
Convention Services Manager Adams Mark Hotel July 2000 – May 2002(Currently Wyndham)
Convention Services Manager, Catering Sales Manager and stand in Director of Catering
2544 Executive Drive, Indianapolis, IN 46241 317-***-****
Employment History continued:
Outbound Flight Operations Material Handler FedEx Express Indianapolis-April-September 2000
Banquet Manager/Lead Server Keystone Grill Restaurant Indianapolis IN-1998-2000
Catering Suite Supervisor & Banquet Server Hoosier/RCA Dome/Indianapolis Convention Center-1997-98
Catering/Convention Services Assistant Adams Mark Hotel (Currently Wyndham)-1996-1998
Banquet Captain/Bar Captain/Bartender/Server Adams Mark Hotel (Currently Wyndham)-1994-1996
Election Board Clerk Marion County Indianapolis IN-1993-1994
Banquet Captain/Bar Captain/Bartender/Server Ramada Indianapolis (Currently ExtendaSuites)-1993-1994
Catering Manager Ramada West Airport Hotel (Currently Radisson)-1992-1993
Catering/Convention Services Assistant Hilton Indianapolis Airport (Currently Radisson)-1991-1992
Jewelry Sales & Repair Department Manager JCPenney Greenwood IN-1990-1991
Executive Assistant & Medical Billing Supervisor Plasterer & Mann PC Greenwood IN-1988-1990
Casual Banquet Server Hilton Indianapolis Airport (Currently Radisson Airport Hotel)-1988-1991
Election Board Clerk Marion County Indianapolis IN-1987-1988
Computer Data Entry Associate Decatur Central High School Indianapolis IN-1986-1988
Education: Decatur Central High School Indianapolis, IN – Business & Management Diploma 1987
Hobbies: Family, Photography, Cooking/Baking, Camping & Boating
Professional & Personal References:
Tammy V. Wiley, CMP Steve Patterson
Professional Friend Indiana Association of Fairs Festivals & Events
*******@******-***.*** *****@************************.***
Lisa Perius, Executive Director Kimberly Gustin, Event Manager
Indiana Veterinary Medical Assn Indianapolis Marriott East
****@*****.*** *******@****************.***
Scott Koch, Indy 500 Program Cassandra Seaman, Senior Sales Manager
Bryant Racing Conrad Hotel Indianapolis
*****.****@*******.***.*** *********.******@************.***
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