JUDY MARTINEZ
**** ******** ***. #*, ******* CA, 92801
***********@*****.***
JOB OBJECTIVE
To provide customer service and/or office support as a teller Customer
Service Rep or Administrative Assistant in a banking setting.
SUMMARY OF QUALIFICATONS
. Experienced counting and handling cash
. Interface well with others at all levels; strong communication skills
. Computer skills ( MS word, Excel, PowerPoint, and Outlook)
. Great customer service and office support skills.
. Data entry and basic Internet skills. (Keyboarding 35 wpm)
. 4 years of customer service experience
. Well-organized
. Planning and scheduling
. Telephone reception
. Speak English and Spanish
. Able to follow directions and procedures while working independently
. Math skills and knowledge
EDUCATION
. Cypress College, Cypress, CA (September, 2012- present)
. High School Diploma- School of Continuing Education, North Orange
County Community College District, Anaheim, CA (June, 2012)
. Administrative Assistant certificate-NOCCCD, Anaheim, CA (June, 2012)
PROFESSIONAL EXPERIENCE
Cashier:
Dollar Tree, Fullerton, CA, 11/12-present
. Process sales, operate cash register and handle cash,
checks and bank cards for payment while provide friendly
customer service during the transaction.
. Follow procedures to complete sales and restock merchandise
to maintain tidy and well organized inventory.
. Hired initially for holiday season, and was retained after
the holiday on a permanent basis.
Childcare Assistant:
ABC Daycare, Anaheim, CA 9/11- present
. Provide transportation, picking children up from daycare
and taking them to school, and vice versa.
. Occasionally assist with direct care and supervision of
the children.
Porter:
The Irvine Company, Irvine, CA, 10/08-1/11
. Cleaned offices, break rooms, restrooms, hallways, lobby and other
work areas
. Supervised and provided daily direction to others
Restaurant Server:
Farmer Boys Restaurant, Anaheim, CA, 5/04-6/08
. Handled customer complaints and always ensured customers left with a
smile
. Ensured patrons had everything they need to ensure a pleasant dining
experience.
. Trained new servers on how to create an excellent dining experience.
. Rang up the order, handling the cash and credit transactions while
accurately placing the customers' orders.