Customer Service Manager

Christine Albertson

Rocky River High School Rocky River, Ohio College Preparatory Courses

***** ****** ****, ***. ***

Fairview Park, Ohio 44126

216-***-****

**********@***.***

Executive Professional Summary

Highly motivated, accomplished professional with a strong background in retail

customer service to excel in a Customer Service position within a growing company.

• Over 10 years customer service/retail sales experience

• Possesses well developed inter-personal skills and the ability to motivate and

direct others in a supportive, cooperative team environment

• Exceptionally well organized and detail oriented

• Received multiple Customer Service/Employee of the Month awards

Work Experience

The Home Depot, Rocky River, Ohio 2001-2012

Head Cashier

• Supervised 20 full time and part time employees; monitored and adjusted

schedules to provide excellent customer service

• Assisted front end supervisor in overseeing daily operations

• Assisted in the supervision, coaching and training of front end associates

• Provided first level of escalation for customer issues

• Resolved customer complaints and referred unresolved grievances to

appropriate manager for further investigation

• Balanced 10 registers, 4 self check out registers and change drawer for daily

reconciliation

• Ensured that all safety policies and standards were followed

• Provided excellent customer service to all customers within the store

Education

Sawyer College of Business Cleveland, Ohio Executive Secretarial Program

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