Service City

ARTHUR C. GARCIA 909-***-****

Entertainment Relations **************@*****.***

SKILLS & ABILITIES

. Knowledge of State of California Alcoholic Beverage laws & guidelines.

. Competent wine and beverage educator.

. Knowledge of more than 300+ industry-standard mixed drinks.

. Workplace communicator - listening, writing and speaking.

. General record-keeping & document preparation.

. Deadlines met with integrity.

. Adeptly soothe "difficult" people.

. Created loyalty & goodwill with clients.

. Increased & maintained satisfaction rates with event venues.

. Negotiated consistently with clients and vendors.

EXPERIENCE

San Manuel Amphitheater, Devore, CA 2010-Present

Entertainment Relations, 10,000+ guests

Staffed full-service beverage bar. Created rapport with guests.

Resolved disputes with clients and planning team.

Ontario Convention Center, Ontario, CA 2004-

2012

Entertainment Relations, 1500+ guests.

Staffed full-service beverage bar. Created rapport with guests.

Mediated disputes with saturated clients. Upsold event facilities &

services.

Orange Show, San Bernardino, CA 2004-

2007

Entertainment Relations, 50,000 guests.

Staffed full-service beverage bar.

Reef Restaurant, Long Beach, CA 1990-

1993

Entertainment Relations.

Independent restaurant environment. Happy hour and evening rotations

with other servers. Maintained service bar. Filled beverage requests.

Ordered supplies. Created goodwill and loyalty with clients.

City of Long Beach, City Clerk's Office, Long Beach, CA 1981-

2002

Created & maintained goodwill between Office and City Council teams.

Negotiated ways to meet client's needs and maintain integrity of office.

Performed multiple tasks simultaneously. Prepared documents & forms.

Responded to public requests for information. Liaison between general

public & the elected official. Maintained goodwill & communication

between other elected officials, their staff & ancillary employees.

Prepared City Clerk, Mayor, City Attorney & City Councilmembers for

weekly meetings. Provided municipal election support.

OTHER VENUES

I have also worked the Long Beach Grand Prix, The Greek Theater, and the

Verizon Wireless Amphitheater.

CONTINUING EDUCATION & BACKGROUND

The Major School of Bartending, Los Angeles, CA 1977

Long Beach City College, Long Beach, CA 1974

References are available upon request.

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