Manager Case

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LEONA RENA CHANDLER-FELTON

PROFESSIONAL CAREER GOALS

A challenging Social Worker/Counseling position interacting with children and families with

opportunities for professional growth and development utilizing my experience training, and

education.

SUMMARY OF QUALIFICATIONS /SKILLS

• Over 20 years of experience, providing Children and Families extensive Social Work and Case

Management services.

• Advance knowledge in assessing child and family treatment needs. Developing case plans, teaming

and engaging therapeutic interventions.

• Sound interpersonal skills; with the ability to develop positive relationships with clients while

maintaining appropriate professional distance.

• Adept and experienced in problem solving and providing solutions. A strong team member with the

ability to work individually and adapt to challenges and utilize a flexible attitude to implement positive

solutions.

• A keen and compassionate interest in families and individuals care and well-being.

• Ability to clearly handle responsibility and maintain confidentiality of sensitive information.

• Effective communication skills (both verbally and written), combined with the ability to give and

receive directives with positive feedback.

• Proficient in Windows 7, Microsoft Office Suite, Internet, Email and various computer applications

PROFESSIONAL EXPERIENCE

12/2006-9/2012 INDIANA DEPARTMENT OF CHILD SERVICES Gary, Indiana

FAMILY CASE MANAGER II

The Family Case Manager has the responsibility to protect children from abuse and neglect; investigate

reported incidents of child abuse, neglect, establish report credence and develop recommendations to

Juvenile Court for disposition. Testify in Court of Law concerning researched findings and the needs of the

families and children.

Develop case plans to assist families and children to become more self-sufficient in a safe and nurturing

environment and to assure a permanent home for the child. Maintains case files and develops briefing

reports for the child protection team; conduct in-office or placement agency case staffing.

.

11/2001 – 6/2006 THE VILLAGES’ THERAPEUTIC FOSTER CARE, INC. Merrillville, Indiana

CASE MANAGER/ SOCIAL WORKER

Liaison between the” Villages” families; referring agencies, the children’s families, schools, community

resources and the Villages administrative staff. Assess the child and family needs and provide case

management services using a child/family team approach. Implement treatment plans in conjunction with

various agencies to ensure completion of the grogram.

Maintain case records (medical, school, visitation, incident reports) with pertinent documentation, develop

monthly court reports, and discharge plan/report. Monitor child/family training, licensing support, and

crisis intervention

Coordinate the department of admissions/referrals, assessment, and placement of children with

appropriate families.

8/2000 – 11/2001 TRI-CITY COMMUNITY MENTAL HEALTH CENTER East Chicago, Indiana

PROGRAM SUPERVISOR (Phoenix House)

Clinical program supervisor with staff of 9-12 direct care staff in an 8 bed assisted living facility for the

severely chronically mentally ill. Provided program planning and evaluation, direct supervision to staff and

direct clinical services to clients within the program. . Developed and implemented qualitative program

improvements improving billing efficiencies within budgetary guidelines.

Interact with family members/significant others, community contact, physicians, state agencies and

referral services to facilitate and coordinate treatment team resources enabling client, family and others

to utilize program(s) as well as other agency services.

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8/1996 – 1/2000 THE CHILDREN’S CAMPUS AT MAYFLOWER, INC. Hammond, Indiana

INDEPENDENT LIVING/EDUCATION COORDINATOR (2/1997-1/2000)

Direct, manage and coordinate the Independent Living Skills Program with staff of 15 direct care workers

and 20 residents. Supervise, schedule, train and coordinate the activities of direct care staff and residents

to ensure the safe, clean, systematic and incident free operation of the homes.

Liaised with area schools, child service agencies, court systems and various other agencies to coordinate

and schedule school registration, individual case conferences and incident resolution, implement

treatment plans, assessment testing and monitor school attendance.

Prepare and manage the direct services, files, reports and billing of the Title IV-E Grant and Title I

Educational Grant Designed, implemented and acquired funding for new programs, developed and

monitored program budget and expenditures.

Research and apply for grants pertinent to the ILS Program.

Inspect facilities to detect existing or potential health hazards and recommend a plan of corrections.

Formulate safety policies and procedures to be followed by the agency in compliance with local, state and

federal occupational Safety and Health Administration (OSHA) rules and regulations.

EDUCATION

Masters of Social Work

INDIANA UNIVERSITY NORTHWEST - 2009 Gary, Indiana

Bachelors of Science – Criminology

INDIANA STATE UNIVERSITY - 1993 Terre Haute, Indiana

VOLUNTEER/TRAINING/AFFILIATIONS

• CANS (Child and Adolescents Needs and Strength) Certified

• IN*SOURCE Regional Surrogate Parent Representative/Trainer

• TCI – Therapeutic Crisis Intervention Training

• I.H.S. (Institute of Human Services) Trainer – Pre-Service Training for Foster, Adoptive, Kinship

Parents/Caregivers

Contact this candidate