Customer Service Marketing

Crumley

Brittany Lauren Hayhurst

***** ******* ***** ***** • Huntersville, NC 28078 • 803-***-**** • ******@*****.***

Professional Objective: To obtain a full time marketing position that will utilize my skills while helping to expand

my knowledge and experience with the opportunity for advancement.

Highlights of Qualifications

Proficient Knowledge in Adobe Creative Suite CS5 Design Premium, Microsoft Outlook, Excel,

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PowerPoint, Publisher, Word and Macintosh, WordPress, MailChimp, Google +, Pinterest, Flicker, etc.

Outgoing personality with the ability to work with others in a fast paced environment, problem solver, risk

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taker, attention to detail, organized, and adaptable.

Dedicated professional with a positive outlook, creative and visual, hands on learner, excellent analytical

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and communication skills.

Experience

Wooden Vine Wine Bar & Bistro, Charlotte, NC Feb 2011 Present

Social Media Coordinator

• Manage content and processes surrounding website, including page building, editing, and constant

refinement as necessary. Manage customer reviews on various websites. Record and edit wine

videos for YouTube.

• Utilize internal and external resources to accomplish web based strategies and tactics while working

with outside vendors and media as necessary to develop new advertising campaigns.

• Launch strategies includes press releases, print designs, restaurant review sites, web/digital media

plan, social media integration, ad campaigns, lead generation systems and tracking/evaluation for all

marketing efforts.

• Promote the restaurant through print, web, and various social media platforms.

• Coordinate and produce marketing and promotional materials in innovative forms, design and create

menus, proposals, brochures, and other marketing materials and communication for print and web.

Ensure adherence to restaurant’s overall brand with consistency in message.

• Constant updates to the restaurant's website as well as social media and monthly newsletters.

Crumley Roberts Attorney’s at Law, Charlotte, NC

Direct Mail Marketing Assistant Oct 2012 – Jan 2013

Was co lead on high level direct marketing initiative for the personal injury practice for the Carolina's

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leading personal injury law firm with a focus on expanding the in house custom mail program to

include catastrophic auto injury victims and increase the number of high value cases.

Responsible for creating and optimizing content to convert leads, process improvement, and tracking

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metrics for high value cases.

During the first quarter of the pilot initiative, increased conversions by 10%, calls by 15% and intakes

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by 17%.

David’s Bridal, Charlotte, NC Jul 2011 – Feb 2012

Wedding Consultant

Delivered excellent customer service by presenting product features and benefits as solutions to meet

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specific client needs.

Exceeded daily sales goals and financial objectives by sourcing out new and potential accounts and

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maintaining relationships with all clients

Education

Johnson & Wales University, Charlotte, NC

Bachelor of Science, Fashion Merchandising & Retail Marketing, Concentration in Advertising May 2012

Dean’s List recipient 2007, 2008, 2010 and 2012

Contact this candidate