Customer Service Management
Resume:
Vimalanathan Vairamuth
**-** ***** ****** . ********* . New York . ************@*****.***. .
Objective: To obtain a challenging position that will utilize my administrative,
operating, analytical, technical skills and experience.
Qualifications:
. Hands-on experience working in the Public and Private Sections.
. Through knowledge and expertise in Fiscal and Personnel Management.
. Outstanding ability to work effectively towards meeting departmental
goals.
. Excellent written and verbal communication skills.
. Strong interpersonal skills.
. Skilled in problem solving, analysis and managing the implementation of
solutions.
. Sound knowledge of integrated teaching and library systems.
Work Skills:
. Train the Trainer; effectively train and supervised cross-functional
teams in inventory control, scheduling, auditing and evaluation.
. Excellent computer skills. Windows environment. MS Office - Word -
Excel - Power Point - Internet
. Effectively communicate key information to all levels.
. Ability to Multi-task
. Economics Teacher . grade 12 . seven years
. Librarian four years
. Attended seminars and lectures on motivation and goal setting,
assertiveness skills, time management, critical thinking and problem
solving.
. Quality Control Analysis.
. Equipment maintenance.
Workshops and Training
. Inventory Management
. Food Protection Management
. Child Abuse Identification and Reporting
. Introductory Teacher Training - Substitute Teacher Training (Sub-Hub)
o Substitute Teaching
o Advance Classroom Management
o Instructional Strategies
o Exceptional Student Education
o Working with At-Risk youth
Education
Masters in Teacher Librarianship . University of Colombo, Sri Lanka
Bachelor of Arts . University of Jaffna, Sri Lanka
Post Graduate Diploma in Education . Open University of Sri Lanka, Sri
Lanka
Employment History
July, 2012 - Present
Hess Corporation, Long Beach, NY . Management Trainee/Sales Associate
. Managing Inventory
. Sales
. Customer Service
. Cash Reconciliation
May 2009 - Present
Dunkin Donut, Oyster Bay, NY . Shift Leader
. Overall responsibility for monitoring employee's performance and
customer service.
. Maintained inventory of the over the counter items
. Weekly food and paper inventory.
. Assist in the daily cash management functions.
. Assist in the completion of the weekly schedule for store personnel
March 2003 - April 2009
T-Vipulananda College . Trincomalee, Sri Lanka . Teacher/Librarian
. Managed and supervising the day to day operation of the library.
. Identified the developmental needs of students and coached, mentoring,
helping students to improve their knowledge.
. Trained and Taught Students - Identified the educational needs of
Students and educational programs.
. Interacted with Computers - Using computer and computer systems to
program, set up functions, enter data, or process information.
. Developed Library programs that create opportunities for library based
work.
. Worked with teachers and parents to find ways to improve the studies
of the student
July 1998 - March 2003
T-Sampoor Mahavidyalayam . Trincomalee, Sri Lanka . Teacher
. Taught Advanced Level students.
. Designed and developed curriculum
. Managed the class room of Advanced Level students
. Collaborated with teachers to designed curriculum and lesson plans
. Collaborated with students to published magazines
. Performed administrative duties including recording attendance and
organizing students portfolios and provided individual assistance to
students, as needed
Additional Qualification:
. Security and Protection Certificate 8/16
. Shotokan Karate Certificate
. Fluent in Tamil language.
Contact this candidate