Customer Service Manager

Melaine M. Tegtman **** Coast Drive Indianapolis, IN

*********@*****.*** 801-***-**** cell

Objective:

To obtain a full time position that will be challenging yet rewarding to both myself and my

employer. This opportunity will also allow growth within the company.

11/11 to present On Demand Staffing Indianapolis, IN

Attention to detail, providing exceptional customer service, serving, bartending coordinating

events, expidiating food and drink orders, and money management.

General Manager

10/09 to 11/11 Temptations Sports Bar Ogden, UT

§Managing a new and upcoming Sports Bar, inventory, costs, deposits, and sales.

§Implementing new drink ideas and specials. Hosting bands, karaoke, and DJ’s.

§Training new bartenders, security, and cocktail servers on new ASI, POS system.

§Keeping UDBAC guidelines current and in compliance with the state.

Assistant Food and Beverage Director

11/07–08/09 Snowbasin Ski Resort a Sun Valley Resort Hunstville, UT

§ Planned and directed functions of administration to over 120 food and beverage staff members

with an emphasis on optimum efficiency and outstanding customer service.

§ Reduced food and labor costs by 10% of total margin. Reconciled P&L’s with accounting

department and exceeded expected revenue from previous year.

§ Supervised corporate events, conferences and weddings while maintaining daily operations of

an organization comprised of six different venues, banquet halls along with offsite patio

barbeques with live music.

§ Directed staff for daily operations, established guidelines, training programs, labor, budgets,

and calculated payroll.

§ Shadowed usage and continuously monitored staff on Point of Sales system, (H.S.I.), payroll

(Kronos) and Credit Card Manager System.

§ Managed the summer Housekeeping crew to address small repairs and cleanliness of all

restaurants, lodges and on mountain properties.

§ Performed the duties of the Food and Beverage Director during organizational changes as they

occurred (loss of Food & Beverage Director and General Manager).

Food and Beverage Supervisor

03/06-11/07 Yarrow Hotel Conference Center/Stillwater Lodge Park City, UT

§ Provided strategic planning and implementation of daily operations and events at two locations

and off site venues...

§ Hosted the Sundance film festival, private parties, conferences and publicities.

§ Strategically placed new hires in suited positions, trained and launched staffing techniques in a

multi-operating environment.

§ Maintained monthly liquor inventories and purchases along with labor and payroll costs for

two restaurants, two pubs, multi banquets rooms, and off site catering.

§ Responsible for daily monies control between several POS systems in multiple buildings.

Certificates/Licenses

Indiana Liquor License Serve Safe Managerial Certificate

Sawyer Business College Skillpath Management Certificate

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