Sales Management

FRANK MANZANO

***** ****** ***, ********, ** ****0

760-***-**** ****************@*****.***

DISTRIBUTION ? SUPPLY CHAIN ? OPERATIONS ? LOGISTICS

. Progressive career growth with 25+ years of operations leadership /

management experience with a proven track record of performance growth,

problem solving and expense reduction while managing and directing, high

volume, multi-site, 24/7 operations, distribution centers including

strategic planning, staffing, budgeting and P&L / Budget / Sales Growth /

Customer Relations management and accountability and Safety, OSHA & DOT

compliance

. Applied technical knowledge in Inbound Logistics, Backhaul programs

including TMS and Road-Net routing plus automated conveyor selection / RF

/ Voice Activated and manual Pick & Pack systems, technology, and

procedures combined with management of leased / fixed assets including

rolling stock and material.

. Positive and effective leadership, management-team building and coaching,

communications and interpersonal skills working with all levels in the

organization including demanding customers, senior corporate executives,

customers, vendors and especially production leaders and associates.

EXPERIENCE

UNFI - United Natural Foods Inc. Distribution Center, Moreno Valley, CA

2010 to 2013 (restructuring)

A division of United Natural Foods, Inc. who distribute 35,000+ specialty

food items and other non-food items to more than 9,000 retail locations

including independent plus regional and national supermarket, mass

merchandisers and chain drug stores, UNFI has begun a process of

consolidation and restructuring following acquisition-based expansions

prompting significant management restructuring across the company.

General Manager

> Principal division leader of this $540MM Sales / 387 Employees

distribution center with full accountability for P&L, Budget adherence,

Safety / OSHA / Food Safety & DOT compliance plus Quality, Efficiency,

Customer-Relations, Employee Relations (union-free) - ensuring all

safety, quality and continuous production efficiencies and customer

satisfaction goals are met.

> Key division contact and decision-maker for all customers and sales

issues concerning productivity, schedule fidelity and quality. Fostered

positive customer-relations by partnering and consistently achieving

critical delivery-dates and quality standards.

> Achieved throughput-improvements and cost-reduction initiatives by

implementing and championing Lean Manufacturing and Continuous Process

Improvement methodologies.

> Managed Union and Non Union Distribution centers. Have negotiated several

contracts.

. Successfully manage P & L - achieving EBITDA goals and annual cost

containment initiatives - leading, training, mentoring and directing a

team of eight managers including Human Resources and 15 supervisors

plus their operators, material handlers, selectors and support staff.

. Increased sales volume by 23% by working closely with and supporting

the Sales team.

. Improved operating income 102bps over last year's budget.

. Ranked 2nd in the nation for production and bench marking KPI's.

. Showing a favorable P&L by 94 bps.

. Successfully withstood an aggressive Union campaign, winning a vote of

2 to 1.

. Lead daily staff meetings to evaluate Key Performance Indicators

(KPI's) for plant manufacturing, assessing sales and costs and

ensuring team participation in goal achievement.

. Initiated processes which minimize manufacturing costs through

effective use of resources

. Assure attainment of business objectives, safety and quality goals and

production schedules

. Established accountabilities throughout departments for problem

solving and cost reduction,

Frank Manzano 760-***-**** ****************@*****.***

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US FOODSERVICE, San Diego, CA 2004 to 2010

The regional distribution centers for the $20B Sales / 25K Employees / 60

Locations serving 250K customers - independent and multi-unit restaurants,

healthcare and hospitality entities, government and educational

institutions.

Vice President of Operations

. Principal operations leadership of two distribution centers, San Diego

and Fullerton, CA.

. Goals and budget accountabilities including P&L Statements and Capital

Expenditures plus developed and coached a new management team plus

staff planning, recruitment, training, development, regulatory

compliance and relations.

. Safety, OSHA & DOT compliance. (Both Divisions with no HOS violations

2009 & 2010).

. Managed leases / fixed assets, rolling stock, material handling

equipment plus fleet maintenance.

. Decreased Warehouse Dump and Damage $114K in 2009.

. Successfully implemented and directed Warehouse Labor Standards, Xata

GPS Delivery Log & Tracking system plus Voice Activated (VA) selection

system and Radio Frequency (RF) Forklift system and Put-Away Warehouse

Management systems

SYSCO FOODSERVICE, San Diego, CA 1998 to 2003 A division of the 45K

employees / 180 national & international locations / 400K Customers

foodservice provider

Warehouse Manager 2002 - 2004

. Increased productivity by 10% and directed all warehouse operations

including developing and training the management team plus HR /

Hiring, Safety Training and Compliance

. Implemented RF Scanning and deployed Management system with Directed

Put-Away.

. Played key role in securing cruise ship business - developed plans to

meet their unique needs.

Warehouse Supervisor 1998-2002

. Led safety, productivity & financials initiatives. Hired, trained,

tracked/measured performance.

. Managed inbound and out bound volume (cases).

ALLIANT FOODSERVICE / KRAFT FOODSERVICE, San Diego, CA 1985-1998

The Kraft Foods - foodservice provider / distribution center

Supervisor - Day and Night and Transportation

. Led nigh & day warehouse operations. Safety compliance and training.

. Implemented Whse. Systems and Put-Away, RF forklift system. Applied

training in Road Net.

EDUCATION / TRAINING

Leadership Training: Strategic leadership, effective communications skills

and interpersonal relationships, team building, mentoring, instructor /

train-the-trainer skills training.

Process Improvement: Lean Production, Six Sigma & 6S and Continuous Process

Improvement training plus Business & Strategic Planning including Quality

Measurement & Analysis Systems and Root Cause Analysis (RCA) training plus

Team Building, Financial Analysis

Technical: Voice Activated pick systems, Radio Frequency (RF) Material

Handling systems, Warehouse Management / Data Management systems. MS

OFFICE; Word, Excel, PowerPoint, Outlook & Explorer

Safety: Safety (SAM - Safety Accountability Measurement) & Hazardous

Materials (MSDS) including leading and participating in Monthly Safety

Committee meetings and department meetings plus OSHA Compliance (10 hour

certification course), Machine Guarding, Heat & Hydration, Hearing

Conservation, Lock-Out / Tag-Out, Personal Protective Equipment (PPE),

Ladder Safety, Electrical Safety & Arc Flash hazards, Hand / Back Safety,

Ergonomics., Fire Prevention & Fire Fighting and Fire Extinguishers,

Incident Command, plus Plant Emergency, Severe Weather & Evacuation

procedures.

Education: Graduate / Diploma: High School, Mesa / City College - San Diego

References.

Duane Lawson - 480-***-**** former Regional VP of Operations United

Natural Foods

Jerry Urick - 480-***-**** Regional Director of Operations United Natural

Foods

Jim Lewis - 714-***-**** VP of Operations US Food Service

Greg Johnson - 760-***-**** former Division President at US Food

Service.

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