Customer Service Administrative Assistant
Resume:
Rita B. Warwick
Palm Springs, CA 92264
****.*******@***.**
OBJECTIVE: Seeking a challenging and dynamic organization, where my skills can
be maximized as part of the team effort.
SKILLS: MS Word, MS Excel, Power Point, SAP, SMS, Genesis, Type 50wpm,
Bilingual (German/English), some Spanish
Education
Lehman College New York New York, NY
03/84 – 05/84
English 101
University of Maryland Karlsruhe, Germany
07/ - 09/87
English 101
Inlingua Foreign Language School Karlsruhe, Germany
04/86 – 10/86
Foreign Language Correspondent English/German
Experience
Riviera Resort and Spa Palm Springs, CA
09/10 – present
Call Center Operator/Guest Service Agent/NA-CCO
Answering telephone calls on twelve lines in a professional and polite manner in the
highest standards of Customer Service.
Ensure that guest s data is processed efficiently and accurately while maintaining
proper procedures and standards.
Enviable ability to multi-task, remain calm and professional under stress.
Ensure all accounting transaction and cash handling procedures are in compliance.
Responsible for checking guest out by phone.
Proactively identified potential guest issues and resolved them as quickly as possible.
Attend phone and provided the detail of customer requirements.
Working as NA-CCO every weekend supporting NA with entering data in SMS and preparing all
reports for the next day including credit limit increases and guest charges.
Dollar and Thrifty Automobile Group Palm Springs, CA
09/11-12/11
Rental Sales Agent
Customer Service. Checking out car rentals by reservation or walk up.
Providing the customer with the right car and coverage to cover his needs.
Ensure that all the data on the customer and vehicles is correct and kept track of.
Run daily reports.
Cash and Credit Card handling.
Dr. Weil Rancho Mirage, CA
07/11-09/11
Caregiver
Taking care of his household, his personal needs, shopping, cooking, running errands.
He was still working when I started the job, but then unfortunately his cancer came
back and I had to go with him through Hospice giving him Morphin, being by his
side to make his last days comfortable for him until he died in my arms.
Daimler AG – Mercedes-Benz Woerth/Stuttgart, Germany
10/90-09/10
Administrative Assistant
Responsible for the ordering and purchasing department of
trucks, cars and the G-Class worldwide.
Sales department. Handling all employee matters concerning their yearly purchase
of a company car including cash and credit card transactions.
Controlling, translating and creating presentations for Headquarters.
Kampf Machinery Corporation Nashville, TN
10/89 – 02/90
Receptionist – Switchboard Operator
Handling domestic and international telephone calls on twelve lines.
Typing, filing and various other clerical tasks for departments such as Customer
Service and Purchasing.
Austin Peay State University Fort Campbell, KY
12/87-09/89
Registration Clerk
Entering course enrollments into main-line computers.
Monitoring applications and registration material.
Counseling students on courses to take.
Palm Springs, California 03-10-2013
Rita B. Warwick
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