*******.****@*****.***
Contact: 973-***-****
OBJECTIVE:
A position as software quality assurance analyst where I can utilize my Testing Techniques,
scripting, critical evaluation and debugging skills to enhance overall software quality.
PROFESSIONAL SUMMARY:
• 4+ years experience of Software Quality Assurance on various platforms and 4 years
experience in System Support.
• Expertise in functional and automation testing in web based, client/server applications
using manual and automated procedures as QA Analyst.
• Specialized in user requirement analysis, documenting test plans execution of test cases to
verify application functionality against business requirements, manually and by using HP QTP
Automation tool and HP QC.
• Sound knowledge in Object Oriented Analysis and Design using V-model, Agile and RUP.
• Strong understanding knowledge of Software Quality Assurance methodologies including
develop, execute, and maintain Test Plans, repeatable tests, test final result documents and bug reports.
• Extensive experience in Creation and Maintenance of Test Strategies and Test Planning.
• Extensive experience as a Quality Assurance Tester in preparing Test Plans, Test Scripts and
Test Cases for Web-based applications and Client-Server applications.
• Experienced in Design and Execution of Test criteria, Scenarios, and Scripts from
requirements.
• Experience in Black Box testing with a complete Quality Assurance cycle-from testing,
defect logging, and verification of fixed bugs.
• Proficient in different phases of software testing: System Testing, Functionality Testing,
Regression Testing, Integration Testing, UAT, Database Testing, Performance Testing, Stress
Testing, Load Testing, and White Box Testing.
• Sound knowledge of SQL (Structure Query Language) and Relational Databases.
• Performed Database Verification & Validation testing using Oracle, MS SQL Server,
MySQL databases.
• Testing Experience on different languages including VB 6.0/5.0, ASP 3.0, Visual Studio, C#,
VB.NET, ASP.NET, VB Script, Java Script, XML, Java, J2EE, SQL and HTML/DHTML.
• Experienced in IBM Mainframe Track and Trace System, Windows 8 / 7 / XP / 98 / NT.
• Software Testing and Documentation, Analysis of the Business Requirements and
the Software Requirements Specifications.
• Experience in Report defects, data validation and excellent working knowledge of
Test concepts and methodologies.
• Having strong interpersonal communication skills and proven track record of
academic and professional achievements.
Technical Skills
Quick Test Professional (QTP 10.0 / 11.0),
Automation Tools
Quality Center (QC 11.0)
Operating Systems Windows 8 / 7 / XP / 98 / 95
Database MySql, Oracle, MS SQL Server
Scripting Tools HTML, XML, VBScript
App / Web server Apache Tomcat Web Server
Microsoft Word, Microsoft Excel, Microsoft
Software
Power Point, Microsoft Outlook, Lotus Notes
WORK EXPERIENCE
Walgreens E-Commerce Feb 2012- Jan 2013
QA Analyst
Morris plains, NJ
Walgreens is building on Internet-focused strategies including text-message marketing, web TV
content and social media connections. At the same time, increasing the 30% of products that sell
exclusively on the web and the number of delivery options offer, including store pickup of web
orders.
Responsibilities:
• Investigates, selects and implements automation solutions for testing by using Agile
method.
• Writing the SQL script using inner and outer joins and execute the test automation using
tool.
• Contributes to process improvements, including researching and introducing new
development tools.
• Tracks project tasks, provide status and ensure tasks completed on schedule under ALM
framework.
• Troubleshoots defects and code resolutions.
• Analyzed specifications test plan for the testing process of Insurance Applications
• Writing test cases to test the Performance of the application manually.
• Conducted Functionality and Regression testing during the various phases of the
application.
• Developed and executed automated test case scripts using Rational Robot Test for the
Front-end-applications.
• Performed backend testing using Rational Robot.
• Prepared and executed test cases as per schedule.
• Conducted Functionality and Regression testing during the various phases of the
application.
• Involved in maintaining Test Matrix.
• Involved in Black Box Testing (Functionality, GUI Testing).
Environment: QTP10.0, Quality Center, Windows XP, Oracle 9i, SQL
United Airlines July 2011 – Jan 2012
QA Analyst
Houston, TX
Web utility for United Legacy Application to take full advantages for all Travel solutions, Flight
Notification, Request Mileage credit, reinstate expired miles, Transfer miles, Donate miles. This
Utility embedded with United Legacy and works with all Major Global distribution systems.
Responsibilities:
• Troubleshoot, coordinate, and maintain production systems/programs/applications, as
needed.
• Assist in maintenance and communication of project status reports and tracking, produce
scheduled and ad hoc reports.
• Coordinate the process to analyze, evaluate, implement, and maintain systems developed
internally and/or externally.
• Advanced the QA severity levels depending on the priority of project needs Critical,
Major, Minor, Trivial
Environment: QTP, Quality Center, XP, MS Office 2007
Efoodcommerce July 2010– Jun 2011
QA Analyst
Houston, TX
Efoodcommerce is the First Comprehensive Online B2B Food Portal where small, midsize and
large businesses can put their products needs out for bid and receive quotes from qualified
Vendors. In addition to providing an affordable, friendly 24-hour service to buyers and sellers
efoodcommerce also provides unique free services. One of the most Important of these free
services is a Database of Warehouses and Transporters in USA.
Responsibilities:
• Developed Test scripts and enhanced scripts using QTP
• Involved in Development and Execution of Test Plans, Test Cases & Test Scripts by
reviewing the business requirements document, and technical specifications document.
• Documented Test cases corresponding to business rules and other operating conditions.
• Prepare status summary reports with details of executed, passed and failed test cases.
• Reported the bugs, Email notifications to the developers using the Quality Center.
• Monitored status using Quality Center to close the bugs/cases as and when fixed.
• Analyzed all the bugs in the Quality Center reported by the users during the UAT.
• Performed Integration Testing, Functionality testing, System Testing, Regression Testing.
• Involved in the functional testing of web pages using QTP
• Prepare Automation Scenarios and Test cases.
• Responsible in providing regular test reports to the management.
• Made extensive use of MS Office tools to create and maintain documents such as test
plans, test execution and test results documents.
• Tested the backend database using SQL queries.
• Worked on the build management and Release management for the product release.
• Monitored status using Quality Center to close the bugs/cases as and when fixed.
• Analyzed all the bugs in the Quality Center reported by the users during the UAT.
• Performed Integration Testing, Functionality testing, System Testing, Regression
Testing
Environment: Quality Center, QTP, JavaScript, ASP, HTML, MS-SQL Server, Windows XP
MYSHORTCUT Apr 2009– May2010
QA Analyst
Houston, TX
My shortcut gives the functionality to organize your favorite web links in a category wise,
alphabetical menu and makes accessible quickly. My shortcut makes everybody life easy, fast
and well organized in the online world. It has search engine with auto suggestion as you type and
direct link to the site on every suggestion. It has Login and Registration process, feedback and
suggestion forms
Responsibilities:
• Involved in Development and Execution of Test Plans, Test Cases & Test Scripts by
reviewing the business requirements document, and technical specifications document.
• Documented Test cases corresponding to business rules and other operating conditions.
• Prepare status summary reports with details of executed, passed and failed test cases.
• Reported the bugs, Email notifications to the developers using the Quality Center.
• Monitored status using Quality Center to close the bugs/cases as and when fixed.
• Analyzed all the bugs in the Quality Center reported by the users during the UAT.
• Performed Integration Testing, Functionality testing, System Testing, Regression Testing.
• Developed Test scripts and enhanced scripts using QTP
• Involved in the functional testing of web pages using QTP
• Prepare Automation Scenarios and Test cases.
• Participated in User Acceptance Test (UAT), Documented procedures and guiding the
users in verifying various transactions on the System.
• Responsible in providing regular test reports to the management.
• Made extensive use of MS Office tools to create and maintain documents such as test
plans, test execution and test results documents.
• Tested the backend database using SQL queries.
• Worked on the build management and Release management for the product release.
Environment: Quality Center, QTP, JavaScript, PHP, HTML, Apache Tomcat Web Server,
MySQL, Windows 7
TNT INDIA PVT. LTD Aug 2005 – Feb2009
New Delhi, India
System Support Executive
Responsibilities:
• Involved in handling Inland cargo movement system and to provide the proper tracking
services to client using IBM Mainframe Track and Trace system and Lotus Notes.
• Report Generation using TAT (Track & Trace) Report and MS Excel.
• Worked on MS Office Tools like Ms Word, Ms Excel, and Ms Access.
• To co-ordinate with service centers and branches locating all over the world for speedy
complaint resolution.
• Regular interaction with existing and new clients locally to build strong relationship.
Ensuring corrective action on operation failure. Handling major accounts of the company
and provide premium quality customer services and ensuring their satisfaction.
• Co-ordinate with credit control and finance dept for collection of invoiced freight charges
from customers.
• Reporting to Regional Customer Support Manager and assist in every function related to
system support and customer support.
Some of the clients that has been handled by me are
LG Electronics, Moser Baer, Dabur, Bharti Telecom, Pantaloon, Hitachi, Honey Well,
Canon.
AFL LOGISTIC PVT. LTD.
Noida, India June 2004 – July 2005
System Support Executive
Responsibilities:
• Worked on MS Office Tools MS Word, MS Excel and MS Access.
• To co-ordinate with service centers locating all over the Country for speedy complaint
resolution.
• Participating in regular meetings and conferences with regional managers and national
managers for generate more revenue from the existing and new clients.
EDUCATION
• Bachelor of Arts from CSJM University, Kanpur, India.
• Master Diploma in Computer Information & system management