Customer Service Human Resources

RASHEED MURTALA

***** *. ****** ****** #*, Aurora CO 80014 Tel: 720. 227.7192

********@*****.***

OBJECTIVE

Seeking a challenging and rewarding position to maximize my skill and expertise with a view to

increase value to the organization.

PROFESSIONAL EXPERIENCE

Regional Acceptance Corp-BB&T- October, 2012- Present

Loan Administration Officer,

. Review loan files and Monitor loan processing to ensure adherence to regulatory and policy

guidelines and recommends approval or denials of loans

.Ensures Credit policies are applied in all areas of credit underwriting

.Reviewing financial statements, Credit reports, and applicable ratios

.Communicates with borrowers and operations staff on correspondence to loan decisions and ensuring

quality customer service provided

. Maintain loan status information through the use of pipeline reports

.Assists with training and development of new employees and perform reference checks

.Performing Compliance reviews and implementing fraud detection techniques

Wells Fargo Bank- Denver, CO

Operations Officer, March 2012- September 2012

• Oversee the day to day operations of full charge accounting processes

• Verification of Cash and recording all transactions in an accurate and timely manner in

compliance with Bank procedures

• Research and resolve problems arising from Customers’ Accounts

• Reconciliation of Account balances

• Prepares Data for input into the information reporting system

Standard Parking - Denver International Airport

Audit/Vault Clerk, March 2010 – February 2012

• Received Cash, checks and completed credit –card transactions from customers and

employees and verifying amounts via entry into the correct paperwork

• Withdrew Cash from bank accounts and kept custody of cash funds

• Disbursed funds and recorded financial transactions

• Reviews accounting documents to ensure accurate information and calculations and makes

correcting entries

• Examines supporting documentation to establish proper authorization and conformance with

agreements, contracts, and state and federal requirements

• Conducts assigned internal audits

• Performs periodic reconciliation of general ledger, journal, subsidiary accounts and Bank

statements

• Processes and assembles data for computer input

• Corrected errors and listed discrepancies for adjustments

AirServ Corporation - Denver International Airport

Passenger Services Assistant, October 2009 – March 2011

• Provide exceptional customer services to travel passengers

• Baggage Services

• Passenger Escort services

ES-Post AB, Stockholm, Sweden

Newspaper Distribution Officer, 2002-2009

• Responsible for supervision of Newspaper distribution workers

• Coordinated schedules and delivery routes for most efficient service

• Directed delivery and distribution with lowest customer service complaints

Bank of Industry Limited- Lagos, Nigeria

Commercial Loan Officer, 1995-2002

• Established and negotiated the terms under which credit was extended, including costs,

repayment methods, schedules, and collateral requirements

• Reviewed loans for approval according to bank loan policies and guidelines

• Collected and analyzed information reflecting the credit worthiness of customers and the

current merit of existing loans

• Monitored loan repayment activities and took necessary action to collect from past due

accounts

• Monitored and analyzed commercial account portfolios on a weekly and monthly basis

• Developed new business by contacting prospects and customers. Also, cross-sold bank

services

• Counselled and assisted in the training and development of other junior loan officers

Bank of Industry Limited, Lagos, Nigeria

Administrative Assistant - Human Resources Dept, 1987-1995

• Provided administrative, budgetary, fiscal, organizational and operational support to the

Human Resources department in the area of recruitment, staff performance evaluation etc

• Monitored and reconciled departmental budgets and developed strategies for reducing

expenditures

• Maintained liaison with all levels of administration to coordinate Human Resources activities,

accomplish directives and facilitate resolutions of problems

• Arranged for and scheduled conferences, appointments and travels for department officers;

ensured the preparation of materials for meetings and briefings of the officers on relevant issues

• Served as principal source of information for staff regarding any complaints and inquiries

including but not limited to benefits and company policies

• Prioritized and resolved inquiries [phone, email and in person]

• Composed, proofread and edited formal correspondence, memoranda and reports for internal

or external circulation

Ogun State University- Ago-Iwoye, Nigeria

Clerical Officer, 1984-1987

• Administered clerical duties with consistency and accuracy

• Responsible for inputting, amending, deleting and modifying data and information accurately

and completely using correct University procedures

• Ensured the safe storage of data both manually and electronically for immediate retrieval

EDUCATION

Olabisi Onabanjo University, Ago-Iwoye, Nigeria, 1997-2002

BS, Banking and Finance

References available upon request

Contact this candidate