Sales Quality Assurance
Resume:
Michelle R. Sharpe ****************@*****.***
Kennesaw, Georgia 30152 770-***-****)– Mobile
Qualifications Summary
A professional with fifteen years of experience in all facets of the payment processing
industry.
Experienced managing high volume call center handling inbound/outbound calls.
Highest escalation point for customer problem resolution.
Extensive cold calling experience and sales.
Powerful closing abilities.
Passion for gaining personal relationships with clients.
Trained capabilities include,
Call Center/Help Desk Hardware/Software Medical/Dental
Support
Sales/Marketing Cold Calling/B2B Sales Quality Assurance
Customer Care/Support Risk Analysis/Fraud Payroll/Accounting
Industry Technology
Verifone, Hypercom, Optimum, Nurit, Thales, Petroleum, Virtual, Wireless, PC Charge,
Microsoft RMS, Microsoft POS, IC Verify, Check Imagers, Debit peripherals,
Ecommerce, PC and Web based POS devices, 3rd party applications, Quickbooks
integrations. Medical & Dental. Hospitality, Fleet and many more.
VAR experience
Squirrel, Digital Dining, Micros, Posi Touch, Aloha, Authorize.net, Microsoft,
USA EPAY, Net E-Pay, Radiant, Par Pixel Point, Sage, Hospitality, Petroleum and
Ecommerce.
Industry Knowledge
Visa/MC, American Express, Discover,
Chase Paymentech, First Data,First Data/Nashville, RBS Lynk, Global Payments,
Mercury Payments,Heartland Payment Systems, Quickbooks, and other third
party vendors.
Employment History
RBS Lynk 1995-2006
Highest technical point of escalation for troubleshooting.
The “Go To” resource for national sales managers & vendors.
Boarding new and existing merchant for credit card processing.
Training on point of sale terminals and peripheral devices.
Managed high volume call center help desk and customer support departments.
Keyed in existing and applied for new American Express, Reverse Pip, Discover, Diners,
Petroleum, Fleet, gift card and loyalty merchant numbers.
Cross trained in departments such as Customer care, Sales support, Risk, Fraud
monitoring, chargeback and retrievals.
Handled ticket order request for RMA’s, supply orders, training manuals, marketing
material logos, shipping and receiving.
Relationship builder for territory and regional managers, account executives, vendors and
bank affiliate partners.
Mainstream Merchant Services 2007-2009
Cold call sales seeking new merchants for credit card processing, gift and loyalty cards,
cash register systems, and debit/check services.
Engaged multiple location accounts.
Rate reviews and savings analysis for new and existing merchants.
Installation and training of new merchants.
Emergency contact for emergency troubleshooting of merchant technical issues.
Door to door sales and follow-ups on existing and referred merchants.
High percentage of cold calls resulted in retrieving merchant statements for analysis.
Training new account executives on platforms, software, hardware, cold calling
techniques, farming for leads program, local business relationship meeting
coordinator for potential merchants.
Handled payroll and residual accounts for all territory managers, regional managers and
account executives.
Shipping and receiving, inventory control, supply order request, RMA request.
Merchant Card Services 2009-2012
Cold call sales seeking new merchants for credit card processing, gift and loyalty cards,
cash register systems, and debit/check services.
Engaged multiple location accounts.
Rate reviews and savings analysis for new and existing merchants.
Installation and training of new merchants.
Emergency contact for emergency troubleshooting of merchant technical issues.
Door to door sales and follow-ups on existing and referred merchants.
High percentage of cold calls resulted in retrieving merchant statements for analysis.
RMA request
Manufacturing, inventory control, Oracle training on purchase of all goods and
materials. Accounts payable division for all incoming and outgoing products and
materials.
Lexis Nexis, 2011-2012
Conducted background checks for individuals and private companies
Worked with different organizations such as BSA, Little leagues of America, etc
doing background checks on individuals for work related or volunteered
positions.
Conducted I-9 Verifications for individuals and companies for employment social
security verification.
Corresponded to private individuals and companies explaining findings on
background checks involving criminal backgrounds, employment, education,
address verification, social security verification, school history etc.
Trained on laws and regulations statues and limitations on individual states on
background check policies and procedures.
Worked with law enforcement agencies & FBI researching criminal background
checks etc.
CDE SERVICES, 2012-2013
Top grossing sales & lead generation on outbound calls.
Handled all cold calls/outbound to generate accounts to switch equipment
vendors for credit card processing companies nationwide.
Top grossing salesman generating multi million dollar accounts from
nationwide processors for point of sale equipment, supplies, software etc.
Created lead generation database for employees and myself to increase sales
that resulted in highest gross performing processing companies.
Handled all sales/marketing to generate and boost income for company and
commissions.
Designed marketing slicks and training books on cold calling and equipment
sales for myself, employees and processing companies.
Promoted to Fleet Petroleum Sales working with Oil & Gas companies on
upgrading Ruby Petroleum systems etc.
Salesman for Epson on printer sales migration for new and refurbished epson
printers.
Education
North Cobb High School 1990
Chattahoochee Technical College 1991-1993
References available upon request
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