Customer Service Project
Resume:
ANDY C. NGWABA
***** **** ****** ****** **, *****
**********@*****.***
OBJECTIVE
Dynamic, self- motivated, and enthusiastic mathematics graduate with
diverse knowledge in mathematical theory, statistical concepts and
applications. Looking for an opportunity to work in a business organization
that offers professional growth and development.
SKILLS
> Comprehensive knowledge of statistical modeling, principles, techniques,
and practices.
> Strong communication skills both written and verbal, which was
demonstrated during assessed class presentations and report writing.
> Good time management skills, ability to work under pressure and meet
deadlines.
> Target and goal driven.
> Excellent numerical, problem solving and analytical skills.
> Proficiency in the use of Microsoft office, Eviews, R, LaTeX and MATLAB,
PROFESSIONAL EXPERIENCE
ZENITH BANK PLC, Lagos Nigeria
Financial Analyst (Consumer Banking Group) Sept.
2005 - June 2008
> Effectively analyzed financial instruments like fixed deposits and fee
based transactions for the bank.
> Managed company and personal accounts by evaluating market trends and
investment opportunities for our clients.
> Developed spread sheets to track the monthly income for our branch.
> Conducted quantitative analysis on financial data to forecast revenue for
the branch.
> Worked on credit based transactions for our clients.
> Actively involved in selling bank shares to the public during our public
offer.
> Highly involved in analyzing cost benefit analysis for our branch.
> Giving prompt and adequate feedback to clients on the state of their
accounts.
> Provided excellent customer service.
EDUCATIONAL QUALIFICATIONS
OHIO UNIVERSITY, Athens Ohio
Master of Science in Applied Mathematics,
June, 2012
Master of Financial Economics, Aug.
2009
ABIA STATE UNIVERSITY, Uturu Abia State
Bachelor of Science in Economics,
Sept. 2004
HONORS AND SCHOLARSHIPS
> Department of Economics Graduate Scholarship,
Jan. 2009
> Department of Mathematics teaching assistantship
Aug 2011
(Classes taught: College Algebra, Probability and Statics)
PROJECT
> The relationship between the spot and the futures prices of crude oil.
>
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